Overview

We are looking for a Sales Operations Manager to support and scale a growing commercial organization within the life sciences/diagnostics space. This role will own CRM administration, reporting, forecasting, and sales analytics, serving as a key partner to sales leadership and field teams.

This is a hands-on role for someone who enjoys building systems, improving data quality, and enabling sales teams through clear insights and efficient processes.

What You’ll Do

• Own day-to-day administration and optimization of the CRM platform, including workflows, permissions, and data governance
• Manage physician and institutional data, integrations, and quality controls
• Build dashboards and reports that track pipeline performance, utilization, market penetration, and field productivity
• Develop forecasting logic and predictive models to support targeting and growth strategies
• Maintain automated data pipelines between CRM and analytics tools
• Act as the primary operational support partner for field teams
• Manage sales compensation administration in collaboration with finance
• Create documentation, training, and best practices to drive system adoption
• Identify and resolve operational issues that impact sales execution

What We’re Looking For

• 3+ years of experience in Sales Operations, Commercial Analytics, or Business Systems
• Strong CRM experience (HubSpot or similar platforms preferred)
• Experience building workflows, dashboards, and reports independently
• Proficiency with analytics tools such as Power BI, SQL, Python, or equivalent
• Experience working with regulated or sensitive data; healthcare or life sciences experience preferred
• Strong communication skills, attention to detail, and ability to work cross-functionally
• Self-starter who thrives in a fast-paced, in-office environment