Company Summary

A fast-growing, multi-concept hospitality company in MA is seeking a hands-on Team Lead / Team Supervisor to support daily operations and help reinforce a strong service-driven culture. The company operates a variety of foodservice concepts and is known for an energetic, team-oriented environment built around hospitality, accountability, and people development.

This organization promotes from within and uses leadership roles like this one to train future managers in company culture and operating standards. The culture is grounded in a simple philosophy: Love Everybody — with patience, kindness, and zero sarcasm.

Position Summary

The Team Lead / Team Supervisor will support operations with passion, integrity, and sound judgment while working side by side with team members in a fast-paced environment. This is a working leadership role responsible for helping execute daily operations, reinforcing standards in real time, supporting shift flow, and helping create an exceptional guest experience.

The right candidate will be a hands-on floor leader who can guide the team during service, provide real-time coaching, and help maintain a positive and productive work environment.

Responsibilities 

Support daily operations during opening, peak, and closing shifts

Work alongside team members during busy service periods

Help ensure products are stored and prepared according to company standards

Reinforce food safety, sanitation, and operational standards

Assist in training team members on menu builds and best practices

Provide real-time coaching and feedback to improve consistency and efficiency

Maintain a positive, productive shift environment

Support guest experience through active floor presence and service awareness

Partner with managers and communicate issues clearly and promptly

Escalate operational or performance concerns when needed

Qualifications 

Hospitality, restaurant, café, or foodservice leadership experience preferred

Ability to thrive in a fast-paced, hands-on environment

Strong communication and interpersonal skills

Ability to multitask and stay organized during busy shifts

Team-oriented mindset with the ability to guide and support others

Problem-solving ability and sound judgment

Accountability and reliability

Comfort working with a diverse team

Basic Google Workspace and Microsoft knowledge

Honest, professional, and dependable approach to work

Eagerness to listen, learn, share ideas, and accept feedback

Schedule: Full-time, 40 hours per week

Compensation: $20.00 - $30.00 per hour, depending on experience

Health insurance,4 weeks of vacation annually.  Growth opportunity AGM, GM.