Global Field Service Technician - Custom Industrial Automation

• 3+ years of Field Service experience supporting custom industrial systems is required to be considered
• Strong experience with electrical assembly, PLC, and HMI systems is highly preferred for success in our international service assignments
• Competitive pay range of $30.00 to $35.00 per hour, depending on experience
• Travel is required (10–25% overall), around 10% is international travel (Europe, Mexico, Canada)
• High School Diploma or equivalent is required
• Full-time, permanent, W-2 employee
• Full benefits package
• No remote as this is an on-site position when not traveling
• Must be a United States citizen or Green Card holder
• Located in the Menomonee Falls, Wisconsin Area

This full-time, permanent International Global Field Service Technician - Custom Industrial Automation opening is at a privately held company that makes custom specialty equipment and is recognized worldwide as a driving force behind their innovative solutions. Although the company has some standard products, they primarily focus on custom, low-volume production, so you’ll never get bored working here due to the variety of the products you work with. Join a world leader, where you'll install, troubleshoot, and assemble innovative equipment.

The Duties and Responsibilities

• Provide expert technical support, both on-site globally and in-house at the production facility
• Support customers on-site and remotely to install, troubleshoot, and service custom-built industrial equipment
• Conduct frequent field service trips (10–25% travel), including international locations, serving as the face of the company to customers throughout North America, Europe, Mexico, and Canada
• Perform hands-on mechanical and electrical assembly of 3DT systems during non-service time, followed by thorough system testing
• Apply exceptional technical and problem-solving skills to quickly diagnose and repair complex electrical and mechanical issues
• Communicate effectively and clearly with customers, team members, and internal departments
• Maintain professionalism, demonstrating a self-motivated approach and a collaborative work ethic in both the shop environment and on customer sites

The Background of the Successful Candidate

• 3–5 years of experience with electrical and mechanical systems as a Field Service Technician, including travel via vehicle or airplane
• A highly technical, travel-ready professional with strong aptitude and a customer-focused mindset
• Demonstrated electrical and mechanical aptitude is essential
• Experience with electrical assembly and expertise in reading schematics and troubleshooting control systems (including PLCs and HMIs). PLC programming experience is a significant plus
• Must possess exceptional technical and problem-solving skills
• Proven ability to communicate effectively and clearly with diverse audiences (customers, engineers, production staff)
• Must be self-motivated, organized, a great team worker, and able to work effectively in a collaborative environment
• A US citizen or possess a green card, with a residence within a 45min commuting distance of Menomonee Falls, WI