Department: ERP Systems

Reports To: Director, ERP Systems

EEO/FLSA Status: Exempt

Position Summary

The ERP Functional Team Lead – HR/Payroll leads a team of functional specialists supporting JD Edwards and related ERP technologies across Human Resources and Payroll domains. This role combines hands-on functional expertise with leadership responsibility to ensure stable operations, effective delivery, and continuous improvement of business processes.

Leadership & Management Responsibilities

·         Lead and develop a team of functional specialists supporting HR and Payroll systems.

·         Establish clear roles, responsibilities, and performance expectations aligned to organizational goals.

·         Provide coaching, feedback, and performance management to team members.

·         Oversee prioritization and assignment of support, enhancements, and project work.

·         Balance production support and project delivery to maintain service levels and commitments.

·         Act as escalation point for complex issues and coordinate cross-functional resolution.

·         Lead root cause analysis and ensure sustainable issue resolution.

·         Ensure adherence to governance, change control, and compliance requirements.

·         Support audit activities and enforce segregation of duties and control standards.

·         Build relationships with business stakeholders and manage vendor performance.

·         Provide oversight of functional deliverables and maintain accountability for outcomes.

Functional Operations & Support

·         Oversee day-to-day support for HR and Payroll systems including JD Edwards.

·         Ensure timely triage and resolution of issues, defects, and enhancements.

·         Serve as functional authority on system capabilities and business alignment.

Projects & Enhancements

·         Lead ERP initiatives across requirements, design, testing, and deployment.

·         Translate business needs into functional specifications and guide solutions.

·         Ensure proper testing, deployment, and production readiness.

Business Partnership

·         Act as a liaison between HR/Payroll teams and IT.

·         Provide recommendations for system improvements and process optimization.

Continuous Improvement

·         Identify opportunities to improve efficiency, data integrity, and system utilization.

·         Support ERP modernization and integration initiatives.

Documentation & Training

·         Maintain documentation of processes and system changes.

·         Support training for end users on system updates.

Education & Experience

·         Bachelor’s degree or equivalent experience.

·         8+ years ERP experience with HR/Payroll focus.

·         Experience with JD Edwards EnterpriseOne.

·         Experience leading teams or acting as a senior functional lead.

Required Qualifications

·         Strong functional knowledge of HR and Payroll processes.

·         ERP configuration, support, and implementation experience.

·         Strong problem-solving and communication skills.

·         Ability to manage multiple priorities.

Preferred Qualifications

·         Experience with ERP integrations.

·         Knowledge of audit and compliance frameworks.

·         Experience with reporting or automation tools.