Application Manager

• Manage day-to-day operations and administration of HubSpot CRM, FileMaker Pro, and
  third-party web applications.
• Ensure all systems are fully functional, up-to-date, and optimized for user needs
• Ability to create custom reports, improve functionality, and maintain data accuracy.
• Perform regular maintenance, updates, and troubleshooting.
• Serve as the primary point of contact for internal users needing support with these
  platforms.
• Develop training materials and conduct sessions to ensure effective usage across
  departments.
• Identify opportunities to streamline and automate business processes through better use
  of applications.
• Customize or configure systems to meet evolving business needs.
• Liaise with software vendors, consultants, and developers as needed for
  troubleshooting, updates, and integrations
• Coordinate with internal stakeholders to gather requirements and ensure alignment on
  system functionality.
• Maintain data integrity across platforms.
• Generate and manage reports and dashboards to support business decision-making
• Ability to understand basic fundamental processes with our Magento platform.
• Support and assistance with testing/rollout and other protocols.
  
  TECHNICAL ESSENTIALS
• Bachelor's degree in Information Technology, Business Systems, or related field (or
  equivalent work experience).
• Proven experience managing business applications, highly preferred, especially
  • HubSpot CRM (or similar CRM platforms)
  • FileMaker Pro
  • 3rd party website integrations and/or web-based platforms
• Strong analytical and problem-solving skills.
• Familiarity with data structure, API integrations, and cloud-based applications.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and projects independently.
• Prior experience in systems administration or IT project management.
• Knowledge of basic web technologies (HTML/CSS, CMS platforms, etc.).
• Working knowledge of AI principles and AI integrations.
• Experience training users and writing documentation.

• Professionally and effectively communicate both verbally and in written format.
• Excellent analytical and problem-solving skills.
• Ability to deliver training and instruction to individuals and small groups in a classroom
  setting.
• Ability to work independently and be highly motivated.
• Ability to organize, multi-task, plan and set priorities appropriately in a dynamic environment
  with minimal supervision.
• Ability to exercise good judgment with a strong attention to detail.
• Ability to exhibit strong interpersonal communication skills and the ability to establish and
  maintain effective working relationships across all levels of Grandstand.
• Regular and reliable attendance combined with being dependable and prompt.