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Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

These technicians are subject matter experts on all TNOC- Transport Network Operation Center platforms to include: ADM, DCS, MUX, and DWDM technologies.

Their primary function is to accept escalated network troubles and perform permanent repairs. The technician will evaluate the escalated trouble, order a replacement module, create a change request if applicable, and perform final repair.

This technician will also support the Surveillance/Triage and Tech II Repair groups in providing training, technical bulletins, and job aides. A tech III will possess strong analytical, technical, and organizational skills.

Network repair is a critical function within the network restoration process and can ultimately impact the TNOC's ability to meet Network Availability and Restoration commitments made to our customers.

This role is a Hybrid position. You will be asked/required to come into the office for trainings, meetings, and other significant functions. Team members typically come in at least one day per week, however that is at the discretion of the manager and the business unit.

Applicants should reside in, or close to : Broomfield/Denver CO, Norcross GA, Tulsa OK.

The Main Responsibilities
  • Monitors and maintains the Lumen Transport Network. Opens trouble tickets and works the repair of network equipment and facilities with field operations, Tier 3 support and off-net providers.
  • Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoral.
  • Takes the lead in driving equipment and facility repair.
  • Knows transport network topology and can make final go/no-go decisions on maintenance activities based on the current network status.
  • Analyzes network events and identifies critical issues, setting appropriate priorities to maintain network reliability.
  • Able to follow MOPs, anticipate problems, and take corrective action proactively.
  • Has thorough understanding of transport networks and Lumen repair procedures.
  • Able to work with minimal supervision in a Network Operations Center and is available to work all hours in a 24x7 environment.
What We Look For in a Candidate
  • Associate degree or equivalent education and relevant experience.
  • Team player with high self-initiative and excellent communication skills.
  • Expert in SONET, SDH and DWDM equipment maintenance and troubleshooting
  • Fiber optics
  • Lumen systems to include, tickets, phones and all tools used in the Transport Network area of responsibility
  • Experience with Ciena, Infinera, Fuji, Cisco, Nortel, ALU, Coriant- to name a few.


Additional Responsibilities/Characteristics:

  • Teamwork and interpersonal skills are critical.
  • Has the ability to lead a team.
  • Demonstrates high personal work standards.
  • At least five years of NOC or field experience.





What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 327469

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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