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We are looking for an ambitious, confident, and self-motivated Post-Sale Technical Support Specialist to provide hands-on support to our clients customers post-implementation. This role requires a dynamic individual with prior experience in a technical customer-facing role, such as Solution Engineer, Technical Consultant, or Implementation Manager. The right candidate will have expertise in API integration, troubleshooting software configuration issues, and be adept at navigating complex technical landscapes in integrated payments.
What You Will Do:
- Serve as the technical subject matter expert for post-sale, guiding customers through any technical challenges that arise after go-live.
- Troubleshoot complex software configuration issues to produce effective solutions, ensuring a smooth customer experience.
- Act as a trusted advisor, working directly with customers to understand their unique needs and resolve issues in a consultative manner.
- Collaborate closely with customers and internal teams to ensure effective API integrations and seamless technical functionality.
- Manage the troubleshooting process from start to finish, maintaining clear and professional communication throughout.
- Document and escalate any issues beyond initial troubleshooting to ensure timely resolution.
- Continuously develop technical knowledge and understanding of integrated payments and API functionalities.
What You Bring:
- 3+ years of experience in a technical, customer-facing role (e.g., Solution Engineer, Technical Consultant, Implementation Manager, or similar).
- Proven ability to troubleshoot and resolve complex technical issues.
- Strong experience with API integration, preferably in the payments space.
- Solid understanding of integrated payments and post-implementation support.
- Excellent communication and problem-solving skills, with a customer-first approach.
- Ability to work independently, prioritize tasks, and manage multiple cases simultaneously.
- Familiarity with programming and scripting languages relevant to API integrations.
- Experience in supporting SaaS platforms in a technical support or consulting capacity.
- Demonstrated ability to manage customer relationships effectively post-sale, providing guidance and best practices.
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10/31/2024
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