Technical Implemenation Engineer

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Technical Implemenation Engineer

Posted 2/19/2025

This role is responsible for managing and delivering high-quality technical support to customers and partners, ensuring seamless integration of payment solutions.

What You Will Do:

Serve as the primary technical point of contact for customers, partners, and sales teams.
Act as a subject matter expert on payment technology solutions, including MDM, TMS, and key injection.
Assess customer requirements to integrate with Android-based payment terminals and recommend best practices.
Collaborate with third-party integrators and partners to resolve technical integration challenges.
Conduct integration and validation testing on software developed by the engineering team, logging issues in Jira and providing early feedback to streamline fixes and releases.
Deliver product training as needed to customers, partners, and internal teams, as well as participate in technical presentations.
Develop and maintain clear, comprehensive documentation to support integration efforts.
Perform additional duties as needed.

What You Bring:

Hands-on experience with EMV certification and payment system integration.
Strong troubleshooting and problem-solving abilities.
Proficiency in tools such as Confluence, JIRA, and Microsoft Office.
Excellent customer service skills and ability to work effectively with software and hardware engineers.

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