Senior Solutions Architect
Job TypeDirect Hire
About the Role:
Responsible for architecting and validating large-scale customer engagement solutions across voice, digital, AI, and analytics. Works directly with enterprise accounts and strategic partners.
Key Responsibilities:
- Own solution design for strategic enterprise deals.
- Architect multi-product deployments, including CCaaS, CPaaS, Conversational AI, and RPA integrations.
- Guide customers through technical evaluations and integration planning.
- Provide thought leadership on CX transformation and cloud migration strategies.
- Mentor junior Solutions Consultants and support complex deal cycles.
Qualifications:
- 7+ years of Solutions Architecture or Technical Consulting experience.
- Expertise in enterprise integrations (CRM, WEM/WFM, analytics, ERP).
- Deep technical knowledge of cloud communications, APIs, and AI-driven workflows.
- Track record supporting multi-million-dollar enterprise deals.