Professional Services Project Manager
Job TypeDirect Hire
About the Role:
Responsible for overseeing implementations of customer engagement technologies, ensuring projects are delivered on time, on budget, and with high customer satisfaction.
Key Responsibilities:
- Manage cross-functional project teams across Sales Engineering, Solutions, and Product.
- Create project plans, manage timelines, and mitigate risks.
- Act as the primary point of contact for enterprise customers during implementations.
- Provide regular status updates and manage change requests.
- Ensure best practices for deployment of CCaaS/UCaaS/AI/Automation platforms.
Qualifications:
- 5–7 years of project management experience, preferably in SaaS deployments.
- PMP or equivalent certification preferred.
- Proven track record managing enterprise-level technology rollouts.
- Ability to manage multiple projects simultaneously.