Cisco VoIP Deployment Technician

We are seeking an experienced Onsite Cisco VoIP Deployment Technician to support a large-scale telephony migration within a healthcare environment. This project involves transitioning legacy ATOS Unify telephony systems to a centralized Cisco platform across multiple clinical and administrative locations. The technician will play a hands-on field role supporting phone deployments, analog gateway installations, testing, troubleshooting, inventory coordination, and user-facing support.

This is not a network engineering or configuration role. The ideal candidate is a strong field technician with hands-on Cisco phone deployment experience, comfort working in hospital environments, and the ability to interact professionally with both technical and non-technical staff.

Key Responsibilities

• Deploy approximately 600 Cisco phones in phased rollouts across multiple healthcare locations, including the Hospital, ACP, ASC, Technology Park, and Pre-op outpatient testing areas.
• Perform onsite pre-surveys of workspaces and IDFs, review floor plans, and coordinate closely with client engineers and UC team members before and during deployments.
• Unbox, assemble, stage, install, activate, test, and document Cisco phone deployments.
• Replace legacy cabling as needed and ensure all cable management is clean, organized, and compliant with site expectations.
• Connect headsets and support end users with basic phone-related questions during deployments.
• Rack and install Cisco analog gateway equipment across the same sites, including both rack-mounted and some wallboard-mounted equipment.
• Work within 56 IDFs supporting approximately 1,600 analog lines and gateways, including environments using 66 and 110 wiring blocks.
• Test, identify, and troubleshoot analog lines supporting fax machines, panic alarms, and clinical monitoring devices.
• Assist with power failure phone analog migration activities, including replacement, retesting, documentation, and coordination with engineers.
• Return to migrated sites as needed to troubleshoot phones, analog gateways, and related issues under the direction of the UC manager or engineer.
• Maintain accurate documentation of deployment status, phone status, line testing, and issue resolution throughout the project.
• Manage onsite inventory for deployed and recovered PBX, phone, and gateway equipment, and notify management when stock levels are running low.
• Perform manual Cisco phone firmware upgrades using provided instructions and guidance.
• Attend project meetings, UC meetings, and internal client meetings as requested.
• VOIP Migration SOW

Required Qualifications

• Minimum of 3 years of technical field support experience working with Cisco phones, related hardware, and onsite deployment activities.
• Hands-on experience with Cisco VoIP phone rollouts, phone activation/testing, and analog gateway or similar telephony hardware installations.
• Experience working with legacy telecom infrastructure, including 66 blocks and 110 blocks.
• Ability to work independently in the field while coordinating effectively with engineers, project leads, and client stakeholders.
• Strong troubleshooting skills related to phone, analog line, and deployment issues.
• Comfort working directly with non-IT users and providing friendly, professional support in active healthcare environments.
• Basic computer proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Ability to lift up to 50 pounds, work in IDF and desk-side environments, kneel, squat, and move equipment using a handcart.
• Up-to-date immunizations in accordance with hospital policy, with documentation available prior to start.

Preferred Background

• Experience supporting healthcare, hospital, or clinical environments.
• Experience working around live patient-care operations with professionalism, discretion, and attention to site protocols.
• Familiarity with phased hardware rollouts, decommissioning legacy voice equipment, and supporting telephony modernization projects.