Provide onsite data center hardware support services in a managed services environment. Responsible for installation, troubleshooting, maintenance, and decommissioning of data center hardware, cabling, and related infrastructure while following all data center policies and change management procedures.

Job Responsibilities

• Perform new hardware installations including rack and stack, unboxing, power-up, labeling, and cabling (fiber and copper).

• Plan and install cable paths, trunks, patch panels, and patch cords; label all cabling per data center standards.

• Troubleshoot and resolve network connectivity issues involving single-mode fiber, multi-mode fiber, copper cabling, SFPs, and hardware components.

• Respond to break/fix tickets and outage bridges, supporting compute, storage, and network issue resolution.

• Remove and decommission hardware and cabling, including asset tracking, disposal coordination, and media destruction processes.

• Perform shipping and receiving activities, logging all incoming and outgoing equipment in hardware tracking systems.

• Update data center management systems (DCRM, DCtracks, HRS) accurately and within required timeframes.

• Coordinate with internal teams and vendors during installations, decommissions, repairs, and facility-related activities.

• Provide onsite and on-call support across assigned shifts as required.

• Follow all data center safety, security, and compliance procedures at all times.