The Project Manager is responsible for leading the planning, execution, and delivery of small to medium‑sized projects that support organizational goals. This role manages cross‑functional teams, drives project timelines, and ensures deliverables meet quality, scope, and budget expectations. The Project Manager serves as the primary point of contact for stakeholders, proactively identifying risks and ensuring smooth communication throughout the project lifecycle. This position is ideal for someone who has foundational project experience and is ready to take full ownership of project delivery.

Role & Responsibilities:

Client Delivery

• Participate in client-facing delivery discussions during implementation phases.

• Lead kickoff sessions, milestone checkpoints, and readiness reviews.

• Lead end‑to‑end delivery of assigned projects, ensuring alignment with scope, timeline, and budget.

• Develop and maintain project plans, schedules, resource allocations, and status reports.

• Review statements of work for accuracy and clarification of work efforts.

• Facilitate project meetings, document decisions, and track action items, and dependencies.

• Manage stakeholder expectations and maintain clear, consistent communication, ensuring customer satisfaction.

• Identify, assess, document and mitigate project risks and issues; escalate issues internally as warranted.

• Coordinate cross‑functional teams to ensure timely execution of tasks.

• Monitor project performance and implement corrective actions when needed.

Capacity & Financial Management

• Reinforce delivery expectations and scope boundaries established in approved SOWs.

• Ensure delivery communications remain aligned with implementation commitments.

• Track planned versus actual effort and highlight delivery variances.

• Provide visibility into budget consumption and margin performance during implementation.

• Partner with Finance and Delivery leadership to assess forecast impacts and mitigation options.

• Escalate risks to budget, margin, or capacity in a timely and structured manner.

Transition Readiness

• Coordinate implementation of closeout and transition readiness activities.

• Ensure required documentation, access, and knowledge artifacts are completed.

• Support defined post-go-live stabilization activities as outlined in implementation scope.

• Confirm delivery completion prior to formal handoff.

PMO Standards

• Review of deliverables and work products to ensure quality assurance.

• Ensure adherence to company policy, procedures as well as PMO standards, methodologies, and documentation requirements.

• Support continuous improvement initiatives within the PMO.

Competencies / Skills:

• Bachelor’s degree in business / IT or related field

• 4-7 years of work-related experience

• Project management methodologies (waterfall, agile, hybrid)

• Create and manage project schedules, budgets, dependencies, resource plans

• Proficiency with PM tools (e.g., MS Project, Smartsheet, Jira, Asana)

• Stakeholder management

• Relationship building

• Lead cross-functional teams without direct authority

• Meeting facilitation and coordination

• Written and verbal communication

• Analyze issues, identify root causes and propose solutions

• Organization and planning

• Detail-oriented

• Results-oriented

• Managing multiple priorities/projects

• Project estimation

• Budgetary controls

• Models Neo core principles

Certifications/Licenses:

• PMP Certification required

Success Indicators:

• Projects consistently delivered on time, within scope, and within budget.

• Stakeholders report high satisfaction with communication and project outcomes.

• Risks and issues are identified early and managed effectively.

• Project documentation is accurate, complete, and compliant with PMO standards.

• Demonstrates increasing independence and confidence in project leadership.

• Build trust and strong working relationships across teams.

• Contributes to process improvements and PMO maturity.