Field Support Engineer

We are looking for Field Support IT Engineers in the Albuquerque area to provide hands-on, onsite IT support across multiple client locations. This role is ideal for a dependable, customer-facing technician who enjoys being in the field, solving problems in real time, and supporting both end users and senior engineers.

Responsibilities

• Perform proactive onsite visits to client offices

• Provide break/fix support for office technologies

• Deliver hands-on desktop and end-user support

• Assist senior engineers with server, network, and infrastructure work during onsite engagements

• Troubleshoot hardware, software, and connectivity issues

• Perform equipment swaps, installs, and basic configurations

• Document work performed and communicate updates clearly to internal teams

• Maintain a professional, customer-friendly presence onsite

Required Qualifications

• 2+ years of field-based IT support or similar hands-on technical experience

• Strong troubleshooting skills across desktops, laptops, peripherals, and basic networking

• Comfortable working independently in client environments

• Reliable personal vehicle and ability to travel locally between sites

• Strong communication skills and a service-oriented mindset

• Ability to lift and move IT equipment as needed

Preferred Experience

• Exposure to servers, networking, or infrastructure support

• Experience assisting engineers during onsite installs or remediation work

• MSP or multi-client support experience

• Familiarity with ticketing systems and basic documentation practices

Additional Details

• This is a 40-hour per week role

• Contract engagement with the potential for conversion to full-time

• Mileage reimbursed at standard rates