Job Title: Desktop Support Technician
Location: Bellingham, WA
Hours: 16 hours per month (onsite)
Reports To: IT Manager / Tier-3 Support Team

Position Summary:
We are seeking a skilled Desktop Support Technician to provide onsite deskside support for executives and staff at our Bellingham office. This role requires a professional with excellent interpersonal and communication skills, capable of resolving IT-related issues for a variety of desktop computing resources including standalone machines, laptops, desktops, tablets, printers, peripherals, desk phones, and mobile devices.

Key Responsibilities:

• Respond to incidents escalated to deskside support by the Tier-1 Service Desk.

• Update tickets with actions taken and status; maintain the knowledgebase with solutions and lessons learned while executing incident and request management processes.

• Distribute hardware and software to end users as approved, including imaging or re-imaging of computers.

• Provide Tier-1 / Tier-2 troubleshooting for mobile devices (excluding hardware and account-specific issues) and escalate Tier-3 issues to the technical team.

• Support meeting room and conference room technologies, escalating to Tier-3 as necessary.

• Assist end users with training on common computer environment issues.

• Provide Tier-1 / Tier-2 support for printer hardware, troubleshooting printer issues and escalating to Tier-3 (printer vendor) as needed.

• Update asset inventories as equipment changes occur.

• Provide hands-on onsite support in the server room or with Wi-Fi networking equipment as directed by Tier-3 network and server teams.

• Assist with Intune support for activities requiring physical presence, such as device enrollment (BYOD), resolving enrollment/application issues, and coordinating with Tier-3 Intune support teams.

Qualifications:

• Proven experience in deskside or desktop support.

• Strong knowledge of Windows and macOS desktop environments, laptops, mobile devices, and common peripherals.

• Familiarity with Intune, networked devices, printers, and conference room technologies.

• Excellent interpersonal and communication skills; experience supporting executive-level staff preferred.

• Ability to troubleshoot and escalate issues appropriately within an IT support framework.

• Detail-oriented with strong organizational skills for asset tracking and documentation.