Field Telecommunications Technician

Responsibilities

• Perform MAC (Moves, Adds, and Changes) requests for enterprise phone systems
• Troubleshoot and repair Cisco IP phones and telecommunications equipment
• Support Cisco Call Manager, Avaya/Nortel CS1000 PBX systems, and Avaya Messaging
• Travel between Disney properties in the Anaheim area as needed
• Maintain accurate service documentation, time reporting, and work records
• Deliver outstanding customer service while working directly with end users and technical teams
• Collaborate with team leads and field operations personnel

Required Qualifications

• Experience supporting Cisco Call Manager environments
• Experience with Avaya and/or Nortel CS1000 PBX systems
• Strong troubleshooting skills with enterprise voice systems
• Excellent customer service and communication skills
• Highly organized with strong documentation skills
• Valid driver's license and reliable transportation
• Ability to supply common telecommunications hand tools

Schedule

• Monday through Saturday
• Flexible schedule between 8:00 AM and 5:00 PM
• Five-day work week scheduled within those operating days

Preferred Skills

• Experience supporting large enterprise or campus environments
• Ability to work independently with minimal supervision
• Strong attention to detail and professionalism
• Experience supporting multiple locations