We’re seeking an experienced Level 2 Helpdesk Technician to provide remote support for end users in a dynamic, fast-paced environment. The ideal candidate will have at least 5 years of relevant IT support experience, preferably within a Managed Service Provider (MSP) setting.

Responsibilities:

• Respond to and resolve technical support tickets in a timely and professional manner
• Provide advanced troubleshooting for Microsoft 365, Azure AD, SharePoint, and Intune
• Manage user accounts, permissions, and device configurations
• Escalate complex issues when appropriate and ensure clear documentation in the ticketing system
• Communicate effectively with end users and internal teams to deliver excellent service

Requirements:

• 5+ years of IT support experience (Level 2 or higher)
• Prior experience working in an MSP environment
• Strong hands-on experience with Azure AD, SharePoint, and Intune
• Proficiency with common ticketing systems and remote support tools
• Excellent communication and problem-solving skills