Our client, a managed service provider, is seeking a Senior Project Engineer with experience supporting law firms and delivering projects within an MSP professional services team.

This role requires a senior to architect level technical professional who can assess client environments, design practical solutions, and lead implementation. You will work closely with project managers, solutions architects, and other engineers to deliver infrastructure, cloud, networking, and security projects.

Responsibilities

• Lead the technical design and implementation of client projects, from discovery and planning through deployment and documentation.

• Assess client infrastructure, business needs, security risks, and applicable regulatory requirements to recommend appropriate solutions.

• Design and implement infrastructure upgrades that improve reliability, security, and productivity.

• Conduct network discoveries and onboard new managed services clients.

• Configure and support Microsoft cloud services, physical and virtual infrastructure, networking, and storage.

• Resolve complex technical issues with minimal escalation.

• Collaborate with project managers and other engineers to manage technical dependencies, delivery schedules, and client expectations.

• Mentor junior engineers and provide technical guidance across the service delivery team.

• Maintain accurate client documentation and record project activity and time in the ticketing system.

• Work toward established delivery targets, including 85% billable utilization and at least 90% client satisfaction.

• Help improve service delivery procedures and security practices.

• Participate in an on-call rotation and travel as needed.

Required Qualifications

• At least seven years of relevant IT experience.

• Experience working within an MSP or IT services provider, including a professional services or project delivery team.

• Experience supporting law firms and understanding their technology needs.

• Strong technical design, implementation, and troubleshooting skills across Microsoft environments, networking, and physical and virtual infrastructure.

• Experience configuring firewalls, switches, wireless access points, and VPN technologies.

• Experience with Hyper-V or VMware ESX/vCenter, virtual desktops, physical servers, and storage systems.

• Strong working knowledge of Microsoft 365, Azure, Entra ID, Intune, SharePoint, Teams, and on-premises Microsoft operating systems.

• Familiarity with PowerShell or other scripting languages for deployment, reporting, and automation.

• Familiarity with security technologies, risk management, and frameworks such as CIS, NIST, and SOC 2.

• Clear communication skills and the ability to explain technical recommendations to clients.

• Strong organization, time management, and problem-solving skills, with the ability to manage competing priorities and work independently.

• Professionalism, discretion, and sound judgment when handling client information.

Preferred Qualifications

• Experience with legal technology platforms such as iManage or NetDocuments.

• Familiarity with Autotask PSA, Datto RMM and BCDR, BrightGauge, and Hudu.

• Experience with desktop as a service and Windows desktop environments.

• Current Microsoft or Cisco certifications.

• An associate or bachelor’s degree in computer science, information systems, or a related field.