Telecommunications Engineer - Level 3

Hershey, Pennsylvania
Job TypeTemporary
Remote TypeOn-Site

We are seeking a seasoned Level 3 Telecommunications Engineer to provide on-site support for an upcoming telephony project in the Hershey, PA area. This role requires a highly experienced, hands-on engineer with deep knowledge of Avaya telephony environments who can operate independently and support critical project milestones.

Responsibilities

  • Provide Tier 3 on-site telecommunications support for a project-based engagement

  • Support Avaya telephony systems, including troubleshooting, configuration, and optimization

  • Assist with implementation, cutover support, and issue resolution during project phases

  • Collaborate with remote engineering teams and project stakeholders

  • Ensure system stability, performance, and adherence to best practices

  • Document work performed and provide status updates as required

Required Skills & Experience

  • Senior-level (Tier 3) telecommunications engineering experience

  • Strong hands-on expertise with Avaya telephony systems

  • Proven ability to troubleshoot complex voice issues in production environments

  • Comfortable working in a project-driven, schedule-based role

  • Ability to work independently with minimal oversight

  • Reliable availability for on-site work in the Hershey, PA area

Nice to Have

  • Experience supporting healthcare or enterprise telephony environments

  • Prior involvement in large-scale voice projects or migrations

 

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