Alternative Dispute Resolution Legal Assistant

ADR Legal Assistant

Location: New York City — Hybrid
Base Salary Range: $60,000–$78,000 annually

The Alternative Dispute Resolution (ADR) Legal Assistant works closely with legal staff to support the administration of arbitration, mediation, and other alternative dispute resolution matters.

About the Company

Founded more than 40 years ago, this global leader in alternative dispute resolution provides efficient, impartial solutions for business and legal conflicts. With hundreds of experienced professionals and locations nationwide, the organization is known for exceptional client service, advanced technology, and flexible in-person, virtual, and hybrid dispute resolution options.

The company values collaboration, innovation, responsiveness, and dedication to the clients and communities it serves.

What I Love About This Company

The company is highly committed to promoting from within and prioritizes internal employees when advancement opportunities become available. Team members are encouraged to develop their skills, take on additional responsibilities, and build long-term careers within the organization.

For someone interested in growing from an ADR Legal Assistant into case management or another area of the company, this role offers strong potential for professional development and advancement.

Position Overview

The ADR Legal Assistant provides administrative, scheduling, case coordination, and client-service support throughout the full lifecycle of a case. This position requires someone who is highly organized, detail-oriented, and able to manage multiple priorities with accuracy and an appropriate sense of urgency.

The role also provides an opportunity to develop case management skills and gain hands-on experience supporting ADR proceedings.

Responsibilities

• Provide administrative and case coordination support to legal staff and judges.

• Complete assignments accurately, efficiently, and within established deadlines.

• Communicate regularly with legal staff and local leadership regarding case activity, scheduling, deadlines, and potential issues.

• Support legal staff, clients, attorneys, and judges throughout the full lifecycle of arbitration and mediation matters.

• Coordinate conference calls, pre-hearing preparation calls, mediations, arbitrations, and other case-related proceedings.

• Assist with scheduling, correspondence, document preparation, hearing logistics, and client communications.

• Provide responsive and professional customer service to clients, attorneys, judges, legal staff, and internal team members.

• Learn and apply ADR processes, procedures, and case management best practices.

• Work alongside experienced legal staff and provide case coverage when appropriate.

• Support one or more judges under the direction of senior legal staff or a manager, as assigned.

• Work with judges to understand their practice preferences and help administer and grow their ADR practices.

• Moderate conference calls and assist with pre-hearing and hearing preparation.

• Review closed cases to assess client satisfaction and identify potential future business opportunities.

• Perform additional administrative and case-support responsibilities within a similar scope, as assigned.

Qualifications

Required

• Two to four years of experience in a legal administrative, legal assistant, or similar support role.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple cases, deadlines, and competing priorities.

• Strong attention to detail and commitment to accuracy.

• Professional and client-focused approach to communication and service.

• Proficiency with Microsoft Office and other software programs required for the position.

• Ability to work a hybrid schedule in New York City.

Preferred

• Bachelor’s degree in a related field.

• Two to four years of experience in a legal and client-service environment.

• Experience supporting arbitration, mediation, litigation, or other dispute resolution matters.

• Familiarity with ADR processes, terminology, and procedures.

• Knowledge of judges’ practice preferences and local Resolution Center procedures.

Compensation

The base salary range for this position is $60,000–$78,000 annually. Actual compensation will depend on factors determined by the hiring company, including the selected candidate’s qualifications, relevant experience, skills, geographic location, and internal equity considerations.

Disclaimer

This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. SmartHire may change the job title for confidentiality purposes. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.

SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.