Customer Service Representative

Customer Service Representative
Location: Swartz Creek, MI
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Pay: $15 – $17 per hour (based on experience)

About the Role:
We are seeking a reliable and personable Customer Service Representative to join our insurance agency. In this role, you will be the first point of contact for clients, handling incoming calls, assisting with documentation, and supporting the agency owner in day-to-day operations. An active insurance license is a plus but not required—training is available for the right candidate.

Key Responsibilities:

• Answer incoming phone calls and respond to customer inquiries promptly and professionally

• Assist clients with completing forms and necessary documentation

• Process and organize client files and records

• Provide administrative support to the agency owner

• Follow up with clients as needed regarding policies, payments, and renewals

• Maintain a friendly, professional, and client-focused environment

Qualifications:

• A P&C or Life & Health insurance license is required; testing expenses will be reimbursed for those obtaining their license.

• Strong communication and organizational skills

• Proficiency in Microsoft Office and basic computer functions

• Attention to detail and ability to multitask in a fast-paced setting

Benefits:

• Regular weekday hours—no evenings or weekends

• Opportunity to learn and grow within the insurance industry

• Supportive and professional work environment