Job Description: QUALITY MANAGER

Department:       Quality

Report To:            Chief Operations Officer

SUMMARY OF RESPONSIBILITIES

The basic functions of the position of Quality Manager are to provide direction and coordination of all quality department activities in order to make quality an inherent part of the company’s culture, provide leadership to meet customer specifications and expectations, to meet optimum efficiency of operations and maximize profits.

REQUIREMENTS

Education

Required:  BS Degree or equivalent experience and education

Preferred:  MS/MS/MBA in Business Management, Mathematics, Manufacturing

Technology or Engineering

Experience

Required:  5 years quality operations experience in quality control in production/manufacturing environment

Preferred:  7 years Quality Manager in plastic injection molding environment to include automotive product

Skills/Knowledge/Abilities

ISO9001/IATF16949/ISO14001 document control systems and audit processes

IATF16949 Certified Lead Auditor

ISO14001 Certified Lead Auditor

Root Cause Analysis, Problem Solving, Preventative Action (ability to anticipate problems, use of 8D, 5 Why, etc. as needed)

Microsoft Office (Word, Excel, Power Point) applications and excellent written and verbal communication skills

APQP, PPAP Submission, and Geometric Tolerance

Layout and capability studies, measurement equipment Customer and Supplier interface and negotiation Effective leadership and training ability

Strategic planning for quality department and general company objectives

Physical

Body Position:

This position requires the ability to perform deskwork and to stand/walk for prolonged periods of time; ability to stoop, squat and climb stairs and ladders; lift up to 40 pounds; ability of eyesight and hearing (corrected); radio communication required

Body Movement:

This position requires the physical dexterity and ability to negotiate around an office area, warehouse, manufacturing equipment and a crowded and busy work area.

Mental

Mathematics: This position requires excellent math skills and accuracy to include

SPC, cost-benefit analysis, budgets and other associated areas.

Language: This position requires the ability to read, write and speak English.  Must write legibly and be able to communicate with others.

Abstract and Interpretative skills

This position requires the ability to read and interpret statistical data, regulations and law.

Human Relations skills

This position requires team oriented approach to interface with internal and external customers; the ability to communicate with and maintain interpersonal skills with all members of the organization.

Working Conditions

The company makes every effort to provide a pleasant environmentally controlled working atmosphere.  However, on occasion, the position may require visiting customers, vendors, or outside professionals for which the company has no control of their environment.

REPORTING RELATIONSHIPS

The Quality Manager directly reports to and is accountable to the COO.

The following functions and/or positions directly report to and are accountable to the

Quality Manager:

Quality Engineers                    Quality Assistants

Quality Auditors                      Quality Technicians

RESPONSIBILITIES

Ensure all products manufactured by The company are in accordance with the quality programs and requirements as well as the quality/reliability standards of the customer specifications and expectations

•    Train and develop all personnel in root cause analysis of quality issues and development of long term cost effective solutions as well as a ‘preventative’ mind set to anticipate future occurrences

•    Lead, direct and train quality associates in their job responsibilities and functions.  Verify the effectiveness of the training and performance.

•    Facilitate and participate in customer surveys and audits

•    Maintain the quality document and data control systems

•    Manage all aspects of inspection, testing and measurement systems

•    Direct and facilitate communications between the company and its customers and between the company and its suppliers on quality related issues

•    Review complaint trends and review corrective actions with appropriate personnel