Director of Customer Success

Our client is building the next generation of data and AI infrastructure, helping companies turn the public web into a reliable, real-time source of insight. Their platform combines AI-powered data structuring with dynamic delivery, making it easier for teams to power AI agents, analytics, and smarter decision-making.

They’re backed by top-tier investors, trusted by global brands, and growing fast. This is a company in build mode, solving real problems at scale, with big ambition and momentum.

The Role

This is a leadership role for someone who loves building teams, shaping strategy, and being close to the customer. As Director of Customer Success, you’ll own the post-sales experience and help define how customers get value from the platform, grow with it, and stick around for the long term.

You’ll lead a team of Customer Success Managers, work closely with Sales, Product, and Engineering, and play a key role in shaping how the company scales. This is a hands-on role for someone who enjoys both strategy and execution.

This role reports to the VP of Customer Success. 

What You’ll Be Doing

• Own retention, expansion, and customer growth across the customer base

• Build and lead a high-performing Customer Success team

• Create scalable playbooks, health scoring, and success frameworks

• Partner with Sales on smooth handoffs, renewals, and expansion opportunities

• Lead executive conversations, QBRs, and long-term success planning

• Bring structure and visibility to forecasting and customer health

• Work closely with Product to ensure customer feedback shapes the roadmap

• Build a customer-first culture that’s data-driven and outcome-focused

What You Bring

• 8+ years in Customer Success, Account Management, or similar roles in SaaS

• 4+ years leading and scaling CS teams

• Strong ownership of NRR, retention, and expansion metrics

• Experience working with technical and data-driven customers

• Executive presence and comfort working with senior stakeholders

• A builder mindset, you like creating structure where it doesn’t yet exist