Role Snapshot

Opportunity

Non-Negotiables

• You must be a U.S. citizen with the ability to work on sensitive national security programs; green cards and visas are not accepted
• Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS technology is non-negotiable
• You must have 5 to 7 years of professional experience in field engineering, technical training, or professional services within a high-tech hardware or software environment
• You must be willing and able to work from the McLean, Virginia office on a daily basis, as remote work is not available
• Extensive domestic and occasional international travel is required, estimated at 50 to 75 percent depending on the training schedule
• You must be physically capable of lifting and moving equipment up to 50 pounds during field deployments

What's In It For You

• You will receive a highly competitive annual salary that recognizes your specialized expertise
• The employer provides a comprehensive benefits package including top-tier medical, dental, and vision coverage
• A robust retirement plan with employer matching helps you build long-term financial security
• Paid time off and holidays ensure you have time to recharge
• You will have the chance to work with cutting-edge counter-drone technology that directly protects national security
• This role offers continuous professional growth through advanced training and leadership responsibilities

Responsibilities

• Lead high-impact in-person and virtual training sessions on cutting-edge counter-UAS hardware and software suites
• Develop and continuously enhance training curricula that cover current features and upcoming product capabilities
• Act as the primary technical lead for external service partners, evaluating, training, and managing them to uphold stringent field delivery standards
• Maintain an exhaustive understanding of RF-based C-UAS technology and serve as the voice of the product for U.S. customers
• Serve as a Tier 2 support escalation point, diagnosing and resolving complex system issues and participating in a support rotation
• Oversee on-site surveys, installations, configurations, and system testing to optimize hardware and software for specific RF environments
• Create and validate technical manuals, Statements of Work, and best-practice guides for end-users and partners

Preferred Qualifications

• An FAA Part 107 Remote Pilot Certificate is highly preferred for this role
• A Bachelor's degree in Engineering, Telecommunications, or a related technical field is strongly desired
• Proven experience managing and scaling third-party service providers or channel partners will set you apart
• Prior background in customer success or professional services within the defense or aerospace industry is a plus
• Strong written and verbal communication skills for creating documentation and training materials are beneficial
• Experience working in fast-paced, mission-critical environments with national security implications is advantageous