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Riga, RIX
IDCA168-2739901Posted 10/30/2024
Tospråklig Kundesenterrepresentant / Hybrid Arbeid Hjemmefra Riga, Latvia EUR €18,000 til €20,400 Haster!
Tidligere erfaring innen kundeservice / kundesenter foretrekkes
Arbeidserfaring / Ansvarsområder
- Håndtere telefonsamtaler med kundeforespørsler og gi løsninger til sluttbrukere
- Registrere saksavslutninger i kundesenterverktøyet basert på kundekommunikasjon via telefon, e-post, chat osv.
- Sikre at saker løses innenfor sakens livssyklus, i henhold til individuell balanced scorecard
- Eskalere prioriterte problemer i henhold til kundespesifikasjoner til nærmeste leder hvis aktuelt
- Arbeide selvstendig og i team
- Kommunisere godt med interne og eksterne kontakter
- Gi eksemplarisk kundetilfredshet
- Oppfylle kvalitetsstandarder på alle håndterte kontakter
- Fullføre timer med bemannet tid på alle planlagte dager
- Håndtere kontakter mens målene definert for prosjektet opprettholdes: responstid, håndteringstid og løsningsrate i tråd med prosjektets KRA-er
- Eventuelle ekstra ad hoc-oppgaver som kan bidra til bedre service til kunden eller forbedring av KPI
- Delta på opplæring etter behov
Foretrukne Kompetanser
- Har avansert forståelse av bruk av datamaskiner og er effektivt i stand til å multitaske på tvers av systemer og applikasjoner
- Optimistisk, vennlig, positiv og selv-motivert personlighet
- Evne til å jobbe i team
- Serviceorientert profil med fokus på problemløsning
- Evne til å jobbe skift / deltid (i den grad det er lovlig mulig), rask tilpasning til endringer i prioritering
- For agenter som håndterer skriftlig kundekontakt: Utmerkede skriftlige kommunikasjonsevner på det relevante markedsspråket og en skrivehastighet på minst 50 ord per minutt
Fordeler
- Premium Medisinsk Forsikring: Nyt omfattende dekning for deg og din familie (ektefelle og avhengige) inkludert rutinemessige helsesjekker, tannpleie, syn, reseptbelagte medisiner, mental helsestøtte og mye mer
- OVP (Obligatorisk Helseundersøkelse): Full dekning
- Utviklingsmuligheter: Forbedre dine ferdigheter med DEXT, vår utdanningsplattform som tilbyr over 5000 gratis kurs, praksisplattformer og sertifiseringer, spesielt innen banebrytende teknologier
- Attraktiv kompensasjon og godtgjørelser - Basert på rolle og erfaring
- Arbeidskultur og miljø: Trives i et dynamisk og hyggelig arbeidsmiljø beriket med regelmessige feiringer, velværeaktiviteter og stor lagånd
- Hybrid Arbeidsmodell: Overgang til en hybridmodell etter å ha oppfylt prestasjonsstandarder og avhengig av forretningsbehov
- Arbeid hjemmefra på sene skift: Mulighet til å jobbe hjemmefra når du jobber sene skift, noe som gir deg fleksibilitet til å administrere timeplanen din effektivt
Språk:
- Må også være flytende i engelsk
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