Operations / Office Manager

Prestige Home Renovations is a residential remodeling company focused on delivering high-quality craftsmanship, professional project management, and a client experience built on communication, accountability, and trust. Our mission extends beyond “just construction,” as we are intentionally building a company culture centered around investing in employees, serving clients with excellence, supporting our community, and creating long-term opportunities for growth and leadership. Prestige operates with a culture of professionalism, grace, accountability, and continuous improvement, while actively developing scalable systems, operational processes, and leadership structures designed to support long-term growth without losing the people-first values that define our company. We are seeking team members who are proactive, solutions-driven, adaptable, mission-minded, and excited to help build something meaningful through both the work we perform and the impact we have on our employees, clients, partners, and community.

Position Overview

Prestige Home Renovations is seeking a highly organized, proactive, and systems-oriented Operations / Office Manager to coordinate daily administrative, operational, financial, and client service functions within a fast-paced residential remodeling environment.

This role acts as a central hub between ownership, production, field crews, subcontractors, vendors, designers, municipalities, and clients while helping develop and improve the company’s operational systems and infrastructure.

The ideal candidate is highly organized, technologically capable, solutions-driven, and comfortable building systems and processes in a growing company environment.

This position will be primarily remote with occasional in person meetings.  As the company grows, a physical presence may be required.

Primary Responsibilities

• Coordinate daily office and operational functions
• Maintain production schedules and communication
• Support project coordination and workflow management
• Organize and maintain construction documentation
• Coordinate material orders, purchasing, and vendor relationships
• Help manage permits, inspections, licensing, and compliance tracking
• Support client communication and CRM management
• Assist with payroll, invoicing, accounts payable, and financial recordkeeping
• Coordinate subcontractor onboarding and compliance documentation
• Develop and improve operational systems, workflows, and SOPs
• Help organize company information and digital infrastructure
• Support reporting, tracking, and administrative organization

Technology & Software

Strong proficiency or ability to quickly learn:

• Buildertrend (Primary CRM & Construction Management Platform)
• QuickBooks Online (QBO)
• Microsoft Office Suite
• SharePoint and cloud-based systems
• Communications systems (MS Teams; phones)

The ideal candidate should be comfortable helping improve and optimize operational systems through technology and process development.

Preferred Qualifications

• Experience in residential construction or remodeling administration
• Experience with Buildertrend or similar construction management software
• Strong organizational and communication skills
• Strong attention to detail and multitasking ability
• Process-oriented and self-directed
• Comfortable operating in a growing and evolving business environment

Ideal Candidate Traits

• Highly organized
• Proactive and solutions-driven
• Systems-minded and technologically capable
• Comfortable building operational structure
• Strong communicator and problem solver
• Able to take ownership and lead initiatives