Regional IT Infrastructure Manager

• Strategic Leadership and Planning
  Own and execute a comprehensive IT infrastructure roadmap that supports company growth and digital transformation priorities. Translate complex technical issues into business implications, options, and clear recommendations for senior executives. 
• Infrastructure Management and Operations
  Provide end-to-end leadership for the architecture, engineering, and operation of regional infrastructure, including LAN, WAN, and VPN networks; physical and virtual servers; storage; data centers; and multi-cloud environments. Establish resilient designs and proactive monitoring practices that sustain availability, performance, and operational continuity. 
• Leadership and Team Development
  Lead, mentor, and develop a high-performing, cross-functional infrastructure and operations team. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Demonstrate strong interpersonal and communication skills at all organizational levels.
• Security and Compliance
  Partner with the CISO and Information Security teams to implement cybersecurity controls, manage infrastructure risk, and strengthen the security posture across all environments. Ensure regional infrastructure complies with applicable requirements, including SOX, PCI, and other relevant regulations and standards.
• Automation and AI-Driven Optimization                                                          Lead automation and AI-enabled optimization initiatives across infrastructure and operations to reduce manual effort, accelerate service delivery, and improve reliability, consistency, and scalability.
• Vendor and Financial Management                                                                    Own regional infrastructure financial planning, including budgeting, forecasting, and optimization of on-premises and cloud spending. Manage strategic vendor relationships, lead contract negotiations, and hold suppliers accountable for service quality and SLA performance.
• Disaster Recovery and Business Continuity                                                Develop, maintain, and routinely test disaster recovery and business continuity plans to validate readiness, minimize downtime, and sustain operational resilience across the region.
• Service Desk and End-User Computing                                                              Lead the IT Service Desk and end-user computing functions, ensuring responsive support, reliable workplace technology, and high customer satisfaction. Partner with business units to align service levels and support capabilities with organizational needs.
• Enterprise Applications Support                                                        Collaborate with application teams to ensure infrastructure services effectively support SAP ERP, CRM, manufacturing systems, and engineering and R&D platforms. Maintain sufficient knowledge of these applications to anticipate dependencies, capacity needs, and operational impacts.
• Project and Portfolio Management                                                                    Lead infrastructure project and portfolio planning, governance, reporting, prioritization, budgeting, and resource allocation. Mobilize cross-functional teams, remove blockers, resolve conflicts, and maintain delivery momentum when priorities shift or information is incomplete.

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s degree preferred.
• Experience: 10–15 years of progressive experience in IT infrastructure and operations, including at least 5–8 years in a senior management role leading multi-site, regional, or global teams.
• Skill/Job Requirements:
  
  • Demonstrated experience planning and deploying IT infrastructure to support new facilities, renovations, and space planning.
  • Strong experience managing enterprise IT infrastructure, including compute, storage, networking, virtualization, on-premises and cloud environments, data centers, and infrastructure capacity planning.
  • Proven experience in developing long-term infrastructure strategies that scale with organizational needs while optimizing cost efficiency.
  • Strong understanding of data center-related IT requirements including structured cabling, network closets, HVAC for IT, and power redundancy.
  • Ability to lead cross-functional teams and interface with construction, real estate, and facilities management groups.
  • Excellent leadership, communication, and project management skills
  • Strong planning, organizational, and leadership skills, with the ability to set direction, define an effective approach, mobilize and motivate teams, resolve conflict, communicate difficult messages with grace, and execute effectively with limited information and ambiguity.
  • Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
  • Demonstrated capability in project management, governance design, and team leadership.
  • Hands-on experience in project/portfolio resource planning, reporting, prioritization, and budgeting
  • Strategic thinking, sound problem-solving, and strong communication and stakeholder-management skills, with demonstrated success leading organizational change and large-scale initiatives across complex environments.
• Preferred Certifications: One or more relevant certifications, such as PMP, CISM, CISSP, ITIL, or Azure or AWS cloud certification