We are seeking an experienced Cisco Voice Engineer to support a mission critical, technology driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment.

Key responsibilities:
•        Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
•        Implement next generation voice system technologies and support first article engineering.
•        Participate in security accreditation activities for all voice systems.
•        Manage PKI/certificate requirements across Cisco UC components.
•        Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
•        Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
•        Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
•        Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
•        Collaborate with customers and internal teams to gather and refine system requirements.
•        Ensure compliance with enterprise standards, policies, and security procedures.
•        Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
•        Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
•        Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.
Required Education, Experience, & Skills:
•        Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field
•        Minimum of eleven (11) years of relevant Voice/UC engineering experience
•        Strong technical expertise in:
o        SIP signaling and call flows
o        Secure Real Time Transport Protocol (SRTP)
o        SIP, MGCP, H.323
o        TCP/IP networking
o        MPLS transport environments
o        DNS and DHCP
o        RTP media handling
•        Experience supporting secure, enterprise scale voice environments
•        Ability to troubleshoot complex call routing, signaling, and interoperability issues
•        Strong communication skills for documentation, requirements analysis, and customer interaction

Preferred Education, Experience, & Skills:
•        Advanced expertise in SIP signaling, call flows, and multi vendor integration
•        Experience with H.323 in mixed protocol environments
•        Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications:
o        CCNP Collaboration
o        CCIE Collaboration (highly desirable)
•        Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
•        Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
•        Familiarity with government security accreditation processes and PKI/certificate management
•        Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)