Lead Field Service Representative (FSR)

🛰️ LEAD FIELD SERVICE REPRESENTATIVE

Locations: SB FOB Ramsey, NM | SB Sanchez Ranch, TX | SB Elkhorn Ranch, AZ
Clearance: Active DoD Secret (with ability to maintain CBP Public Trust and Tier 3)
Type: Full-Time | Onsite

Position Overview

Our client, a key partner in homeland surveillance and border security, is seeking a mission-driven Lead Field Service Representative (FSR) to manage operations, maintenance, and technical oversight of advanced aerostat systems deployed along the Southern U.S. Border. The Lead FSR will supervise a multidisciplinary team and play a critical role in all phases of aerostat lifecycle support—from launch to recovery, maintenance, testing, logistics, and personnel training.

Key Responsibilities

• Lead a team of Field Service Representatives and technicians across mechanical, electrical/electronic, aerostat, and IT disciplines.
• Coordinate and perform hands-on operations, including aerostat launches, inflight operations, recoveries, inspections, and emergency procedures.
• Oversee maintenance and repair of aerostat systems and associated ground equipment, including hydraulics, avionics, communications, and power generation.
• Troubleshoot complex system issues and develop real-time solutions in high-tempo environments.
• Conduct system diagnostics, testing, calibration, and configuration using specialized and standard test equipment.
• Maintain full compliance with safety, security, and operational standards, including documentation of hardware failures, repairs, and upgrades.
• Train junior technicians and site personnel on proper aerostat operations, procedures, and emergency response protocols.
• Prepare reports, field correspondence, technical documentation, and contribute to engineering change implementation.
• Participate in accident investigations, site surveys, and rapid deployment support as a member of the Critical Response Team.

Required Qualifications

• High School Diploma or equivalent plus 2 years of formal technical training (military or civilian).
• Minimum 8 years of relevant hands-on experience supporting aerostat systems or similar military/defense field service operations.
• Proficiency in mechanical/electrical repair, soldering, gas handling, and composite material handling.
• Experience with RF systems, fiber optics, avionics, and mission-critical ground communications systems.
• Demonstrated leadership in multi-skilled technical environments and field deployment.
• Must possess an active DoD Secret Clearance.
• Must be a U.S. Citizen with a valid driver’s license.
• Must be able to obtain and maintain favorable adjudication for both CBP Public Trust and Tier 3 Secret clearance.