Summary
The Senior IT Administrator is responsible for the day-to-day support of a Windows-based system on
a worldwide Microsoft Active Directory and Citrix environment, including all computer, hardware, and
corporate software within the organization.
Roles and Responsibilities
Help Desk / Desktop Support
 Responsible for IT support and IT management of offices in New York and Houston.
 Provide technical support including, but not limited to, all types of IT hardware and
corporate software.
 Prioritize, assign, and respond to all incoming service requests according to internal
procedures.
 Use Global Service Desk software to manage assigned workload and update the service
request with detailed resolution.
 Assist and train users on IT corporate software.
 Assist Human Resources in the onboarding process by providing new hire orientation on the
organization’s IT standards and processes.
 Work with a global team to implement consistent IT standards, IT Service Desk, common
procedures, and ensure high levels of security and system availability.
 Maintain the internal Wiki with procedures, documentation and the internal knowledge
base with issue resolution.
 Operate video conferencing equipment and setup VC meetings upon request.
 Provide mobile device support for Android/IOS as well as experience with provisioning
service and coordinating with carriers.
 Assist System and Security Group as well as Service Desk Group, which are located remotely
in Geneva.

Management Information Systems
 Deliver, set up, and configure end-user thin client, desktop, and laptop hardware, software,
printers, MFC, and various peripherals.
 Maintain and troubleshoot computer systems, hardware, computer peripherals, and AV
systems.
 Support and maintain user account information and groups in the Active Directory.
 Support and maintain the Wireless Internet hotspot.
 Support and maintain the IT room facilities, i.e. UPS, HVAC, etc.
 Communicate and assist the Network Engineer on LAN/WAN network operations, Cisco VoIP
system, and IP phone operations.
 Communicate and assist the System Engineers on local Windows Server and VDI operations.
 Monitor system and network performance.
 Support and maintain local IT infrastructure with limited services.
IT Administration
 Prepare and submit weekly and monthly reports for IT management on operations
outcomes while maintaining records of activities.
 Monitor IT budget expenditures.
 Liaise with vendors and providers, and work with them to support the organization’s IT
needs.
 Manage and negotiate IT-related purchases and contracts, and complete purchase
requisitions.
 Maintain an inventory of IT hardware and software assets.
 Provide recommendation on IT services and security aspects.
Required Education and Experience
 7 or more years of experience in a mix of technical field support, help desk, and
administration roles in IT
Knowledge, Skills, and Abilities
 Excellent technical skills with minimum 2-7 years’ experience with server virtualization
(VMware 6.X), desktop virtualization (Citrix 7.12), network administration with Windows 7,
Windows server 2012, Ms Exchange 2010, Active Directory environment, and
LAN/WAN Cisco VoIP networks.
 Must be organized and detail-oriented.
 Self-starter with the ability to initiate and complete assignments accurately and on time,
with minimal supervision.
 Excellent client service and client interaction (via phone, e-mail, and face-to-face) skills
required.
 Client-focused and responsive; able to provide high service delivery levels.
 Positive and constructive attitude, and the ability to work both independently and within a
team environment.
 Excellent verbal and written communication skills and the ability to be prompt and
courteous.
 Strong problem-solving skills with an emphasis on quick problem resolution.
 Experience providing mobile device support for Android/iOS as well as experience with
provisioning service and coordinating with carriers.
 Good knowledge of IT standards, practices, principles, and security aspects.
 Microsoft, Cisco, Citrix, and VMware certifications a plus.
Supervisory Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, and filing cabinets.
Position Type / Expected Hours of Work
This is a full-time position. Normal days and hours of work are Monday through Friday, 8am to 6pm.