Microsoft 365 Applications Engineer

Microsoft 365 Applications Engineer / End User Computing Engineer / M365 Solutions Engineer. 

• SME in Microsoft applications such as Office and Litera.
• Understands features and adoption of end-user productivity tools.
• Can evaluate which features the firm should and should not use.
• Has enough technical depth to enable/disable features through Intune and the Windows registry.
• Can bridge the gap between technical engineering and user training/adoption.
• Role Overview

  This position is responsible for leading the design, deployment, and optimization of Microsoft Exchange environments, both on-premises and cloud-based. The role requires deep expertise in email infrastructure, hybrid configurations, and enterprise-scale messaging systems. The successful candidate will also contribute to automation efforts, policy development, and system health monitoring, while collaborating with cross-functional teams to ensure secure and efficient operations.

   

  Primary Responsibilities

  • Architect and implement Microsoft Exchange solutions, including hybrid and cloud-based deployments

  • Act as the technical lead for email infrastructure, supporting migrations and upgrades

  • Monitor system performance, conduct capacity planning, and ensure overall health of messaging environments
  • Collaborate with security and compliance teams to define and enforce email-related policies

  • Develop PowerShell scripts and automation tools to improve operational efficiency

  • Maintain up-to-date documentation, including architecture diagrams and standard operating procedures

  • Track and assess the impact of Microsoft platform updates and changes

  • Manage external dependencies and integrations, such as applications utilizing messaging or transport services

   

  Required Experience

  • Minimum of 4 years of relevant professional experience; typically 5+ years preferred

  • Proven background in managing Exchange environments in enterprise settings

  • Strong understanding of Microsoft Exchange Server (2016/2019) and Exchange Online

  • Experience with hybrid deployments and Microsoft 365 migrations

  • Advanced PowerShell scripting skills for administration and automation

  • Familiarity with email security platforms (e.g., Proofpoint, Mimecast, Microsoft

  Defender)

  • Solid grasp of Active Directory, DNS, and core networking principles

  • Strong analytical and communication skills

   

  Preferred Qualifications

  • Microsoft certifications such as MS-102, MS-203, or legacy MCSE: Messaging

  • Experience with Microsoft 365 compliance and retention policy management

  • Knowledge of mobile device management (MDM) and mobile email access

  • Exposure to ITIL frameworks and service management platforms like ServiceNow

  • Experience integrating messaging systems with broader enterprise IT infrastructure

   

Microsoft 365 Applications Engineer

• Microsoft 365 / Office 365
• Intune Endpoint Management
• Windows 10/11
• Office Applications (Outlook, Word, Excel, PowerPoint)
• Application Packaging & Deployment
• End User Computing (EUC)
• User Adoption & Training
• Litera experience preferred
• Hybrid (3 days in office)
• #ZR