Executive Support Technician
IDj-3113
Job TypeDirect Hire
Compensation$150000 - $200000 / yr
Executive Support Technician Responsibilities
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Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues.
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Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.
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Establish trust and maintain a high level of confidentiality for all VIP Operation activities/tasks.
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Innate understanding of urgency and the escalation of issues quickly when appropriate.
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Establish relationships cross functionally to drive escalations to closure.
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Perform software and hardware configuration across diverse platforms.
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Setup and support mobile devices including both Android and iPhone.
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Recommend new and upgraded technologies based on industry trends that would increase efficiency and/or effectiveness of the executive team.
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Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
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Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
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Execute with security being the number one priority without causing blockers or reduced productivity.
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Assist with internal process improvements.
Minimum Qualifications
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Bachelor's degree in Computer Science, related field or equivalent experience.
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3+ years of experience in enterprise IT support.
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2+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.
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2+ years of experience working directly with Executive and Director level employees.
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Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
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Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).