Customer Service Representative

Why Join Us?

If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You’ll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time—all within a stable, growing manufacturing environment.

Position Summary

The Customer Service Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset.

Essential Duties & Responsibilities

• Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements

• Provide timely, accurate product information and quotations via phone and email

• Track order status, proactively communicate updates, and resolve issues to support on-time delivery

• Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue

• Maintain detailed and accurate customer records, including contacts, routing details, and account notes

• Qualify customer RFQs for completeness and accuracy prior to order release

• Follow up on lost or dormant business to support customer retention efforts

• Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns

• Support business development initiatives such as samples, direct mailings, and follow-up outreach

• Meet daily productivity and accuracy expectations, including order volume and error reduction

• Consistently follow established quality, accuracy, and attendance standards

• Perform other duties as assigned

What Success Looks Like in This Role

• Consistently high accuracy in complex, high-volume order entry

• Confident, friendly, and professional phone presence

• Ability to stay focused and precise while managing repetitive tasks

• Reliable attendance and steady performance in a fast-paced office environment

• Willingness to support teammates and share ownership of customer outcomes

Minimum Experience & Skills

• 2+ years of customer service, inside sales, order entry, or administrative experience in a detail-driven role

• Proven ability to accurately manage complex data and high-volume transactions

• Strong verbal and written communication skills; comfortable with frequent phone interaction

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Experience with ERP systems preferred (manufacturing experience a plus)

• Ability to work independently while contributing to a close-knit, collaborative team

Education

• Degree not required; relevant experience and demonstrated accuracy are prioritized

Work Environment & Schedule

• Full-time, onsite position (Monday–Friday, 8:00 AM–5:00 PM)

• Business-casual office environment

• Frequent use of computer systems and phone

• Occasional exposure to manufacturing and warehouse environments

• May occasionally lift up to 15 pounds

Why This Role May Be a Great Fit

• Stable, growing manufacturing company with long-standing customer relationships

• Supportive, team-oriented department with hands-on training

• Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion

• Annual company-wide bonus based on overall performance