Commercial Lines Account Manager

Location: Ayer, MA (Hybrid or Fully Remote Options Available)

Why Join Us:

Do you enjoy building long-term client relationships and managing complex commercial insurance accounts? Our client is a well-established and growing insurance agency seeking a motivated, upbeat, and service-oriented Commercial Lines Account Manager to join their team. This is a key role responsible for managing and growing a commercial book of business while delivering exceptional client service. Candidates do not need to be local to Ayer, MA, as fully remote options are available.

How You Will Contribute:

• Manage and service an existing Commercial Lines book of business, including renewals, remarketing when necessary, account reviews, and daily client service needs

• Work collaboratively with producers and internal staff to achieve agency production and growth goals

• Proactively communicate with clients to understand their business needs, educate them on coverage options, and strengthen long-term relationships

• Prepare, complete, and submit commercial insurance applications within 24–48 hours (or same day when possible) upon receipt of underwriting information

• Utilize carrier portals and rating platforms including (but not limited to) Commerce, Main Street America, Merchants, Andover, Preferred Mutual, CNA, and Travelers

• Process endorsements accurately and in a timely manner, ensuring all are submitted by the end of each week

• Handle Registry-related transactions for commercial accounts as needed

• Maintain accurate and up-to-date activity and lead management within the agency’s sales pipeline system

• Contact assigned leads promptly, ideally the same business day, to ensure strong follow-through and client experience

• Cross-sell additional insurance and financial service offerings where appropriate

• Actively contribute to departmental goals, including targeted growth of the Commercial Lines book (approximately 10%)

What You Need to Bring to the Table:

• Prior experience in Commercial Lines insurance account management or servicing

• Strong working knowledge of Property & Casualty commercial insurance products, coverages, and markets

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment

• Strong verbal and written communication skills with a professional, client-focused approach

• Proficiency with agency management systems and insurance carrier portals

• Ability to work independently while also collaborating effectively within a team environment

• Massachusetts P&C license preferred (or ability to obtain)

What’s in It for You:

• Competitive compensation based on experience

• Flexible work environment with hybrid or fully remote options available

• Supportive, team-oriented agency culture

• Opportunity to manage and grow a meaningful commercial book of business

• Long-term career growth within a stable and reputable insurance agency

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

If this opportunity sounds like a strong fit for your background and career goals, we encourage you to apply for immediate consideration.