Customer Service Representative

Schedule & Hours

This position will begin at approximately 25–30 hours per week during the training and onboarding period, with the opportunity to transition into a full-time 40-hour per week schedule after the first few weeks based on business needs and performance.

Position Overview

DMH Electric is seeking a highly organized, customer-focused Customer Service Representative to join our growing team. This individual will serve as a key point of contact for customers while supporting daily service operations through phone communication, scheduling, dispatch coordination, follow-ups, and administrative support.

The ideal candidate is someone who enjoys helping people, thrives in a fast-paced environment, communicates professionally, and can effectively multitask while keeping operations organized and running smoothly.

This role is heavily focused on customer communication, scheduling coordination, and proactive follow-up to ensure an exceptional customer experience from start to finish.

Key Responsibilities

Customer Service & Communication

• Answer incoming customer calls professionally and provide exceptional customer support

• Serve as the primary point of contact for service inquiries, scheduling requests, warranty concerns, and general questions

• Maintain positive and professional communication with customers, technicians, and internal staff

• Follow up with customers regarding appointments, scheduling updates, service changes, and outstanding information

• Accurately document customer interactions, updates, and job details within internal systems

• Assist in resolving customer concerns while ensuring a high level of customer satisfaction

Scheduling & Dispatch Coordination

• Schedule service calls, repairs, diagnostics, follow-up visits, and warranty appointments

• Coordinate technician schedules to maximize efficiency and minimize downtime

• Confirm appointments with homeowners and businesses while communicating arrival windows and expectations

• Adjust schedules proactively for cancellations, delays, emergencies, or priority service calls

• Communicate important customer and job details clearly to service technicians

Administrative & Operational Support

• Create and maintain service tickets, customer records, job notes, and follow-up tasks

• Assist with permits, inspections, and service-related documentation as needed

• Maintain organized digital records for service files, permits, invoices, and customer information

• Assist with estimates, quotes, change orders, and technician paperwork

• Track job progress and ensure service requests are completed in a timely manner

• Support the service team with additional office and administrative tasks as needed

Qualifications

• Previous customer service, scheduling, dispatch, administrative, or office experience preferred

• Strong phone and communication skills

• Highly organized with strong attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Comfortable learning new systems and technology

• Positive attitude with a team-oriented mindset

• Experience with CRM systems, scheduling software, or dispatch systems is a plus

Why Join DMH Electric?

• Supportive and team-oriented work environment

• Opportunity for long-term growth and stability

• Hands-on training and onboarding support

• Fast-paced and engaging work environment where no two days are the same

• Opportunity to play an important role in delivering exceptional customer experiences

Equal Opportunity Employer

DMH Electric is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating an inclusive and welcoming workplace for all employees.