Customer Service Representative

Are you a natural problem-solver who believes that "doing the right thing" is the only way to do business? Do you thrive on turning a frustrated customer into a lifelong fan?

We are seeking a Customer Service Representative to join our team in Sutton, MA. This isn't just a desk job; you are the voice of our brand and the guardian of our reputation. We provide high-end products, and we need a dedicated professional who matches that quality with world-class service.

Why You’ll Love This Role

• Impact: You aren't just processing claims; you’re restoring a customer’s confidence.

• Integrity-First Culture: We empower you to handle complaints with empathy and do what is right for the customer.

• Growth: We value a commitment to learning. If you’re a "student of the game" who wants to master our products and processes, you’ll find a home here.

Your Mission

• Advocate for the Customer: Manage inquiries and warranty claims via email and phone with precision, empathy, and a "can-do" spirit.

• Problem Solve: Navigate complex customer complaints by finding creative, fair solutions that align with our high standards.

• Collaborate: Act as the liaison between customers, internal teams, and external partners to ensure repairs and replacements happen seamlessly.

• Communicate: Keep leadership in the loop on trends and feedback to help us constantly improve our offerings.

What You Bring to the Table

• Experience: 1–2 years in customer service or a call center environment (High School Diploma/GED required).

• Character: A rock-solid sense of ethics. You take pride in being reliable and doing the right thing, even when no one is looking.

• Agility: The ability to pivot between tasks in a fast-paced environment while maintaining an organized workspace.

• Communication: A professional, polished demeanor and the ability to de-escalate tense situations with grace.

• Reliability: Ability to pass a drug and background screening and work in-person at our Sutton office.

The Logistics

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM (In-person).

• Physical Requirements: Ability to stand, walk, and sit for extended periods; ability to occasionally lift up to 50 lbs.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to Make a Difference?

If you are a lifelong learner who is passionate about helping people, we want to meet you. Apply today for immediate consideration.