Customer Service Representative

Littleton, Massachusetts
IDj-8713
Job TypeDirect Hire
Remote TypeOn-Site
Compensation$25 - $28 / hr

Are you passionate about delivering exceptional customer experiences? Join our growing team in Littleton and play a key role in ensuring seamless operations and outstanding service. If you’re detail-oriented, organized, and thrive in a fast-paced environment, we’d love to meet you.


What You’ll Do

  • Serve as a primary point of contact for customers via phone, email, and online portals

  • Process customer orders accurately and efficiently to ensure on-time fulfillment

  • Prepare and manage invoices to support timely payment processing

  • Generate UPS shipping labels and complete required shipping documentation

  • Coordinate freight schedules to ensure prompt and reliable deliveries

  • Maintain accurate records of orders, shipments, and data entries

  • Partner with internal teams and customers to quickly resolve questions and issues

  • Successfully manage multiple priorities in a dynamic, team-oriented environment


What You Bring

  • High school diploma or equivalent

  • Strong verbal and written communication skills

  • Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and CRM systems

  • Excellent organizational skills with strong attention to detail

  • Ability to work independently and collaboratively

  • Dependable, personable, punctual, and adaptable in a changing environment


Why Join Us?

  • Collaborative and supportive team environment

  • Opportunity to make a meaningful impact on customer satisfaction

  • Stable role with growth potential

We are committed to fostering an inclusive workplace and are proud to be an equal opportunity employer. We welcome applicants of all backgrounds and experiences.

Apply today and become an essential part of a team that values precision, service, and teamwork.

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