Position: Internet Customer Service Specialist
Location: Bedford, NH | Full-Time

Why join us

We are a leading provider of respiratory services and durable medical equipment, committed to improving the lives of our patients since 1982. Our team prides itself on accuracy, compassion, and exceptional service to patients, caregivers, and healthcare professionals.

Position Overview

We’re seeking a tech-savvy Internet Customer Service Specialist to join our dynamic team. This role is ideal for someone who enjoys working in a digital, fast-moving environment and is comfortable managing multiple communication channels at once. You’ll assist patients with online inquiries, guide them through supply orders, troubleshoot equipment issues, and support healthcare providers through phone, live chat, and email.

You’ll receive comprehensive training to feel confident working with our systems, understanding our respiratory products, and delivering a high-quality customer experience.

How you will contribute 

• Respond promptly and professionally to patients and provider offices via phone, live chat, and email.

• Navigate multiple systems and software platforms to enter orders, update records, and troubleshoot issues.

• Process patient supply orders with accuracy and adherence to company guidelines.

• Support patients with understanding and using respiratory equipment (e.g., CPAP/BiPAP devices).

• Multitask effectively between chat queues, incoming calls, and email tickets.

• Problem-solve technical and product-related questions with empathy and clarity.

• Collaborate with internal team members to ensure seamless patient support.

• Perform additional administrative and operational tasks as needed.

What we need from you

• Strong communication skills and a passion for delivering excellent customer service.

• High comfort level with technology—able to toggle between multiple screens, systems, and communication tools.

• Experience with live chat platforms, call handling, and email-based customer support preferred.

• Organized, self-motivated, and capable of prioritizing in a fast-paced setting.

• Problem-solving mindset with the ability to learn new systems quickly.

• High school diploma or equivalent required.

What We Offer

• A supportive, collaborative, and team-oriented environment.

• Extensive training on equipment, systems, and patient communication.

• Opportunities for growth within the healthcare, administrative, and technology-support fields.

Equal Opportunity Employer

We value diversity and are committed to providing an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or any protected characteristic.