Front Office Administrative Assistant

Why Join Us?

We are a long-standing, community-based business that takes pride in building lasting relationships and providing exceptional service to individuals, families, and businesses throughout North Central Mass. We believe in creating a welcoming environment for both our clients and our employees.

We are seeking a friendly, dependable, and organized Front Office Administrative Assistant to become an important part of our team. This role serves as the first point of contact for our clients and plays a vital role in ensuring our office operates smoothly each day.

This opportunity is ideal for someone who enjoys helping people, staying organized, and working in a professional yet family-oriented environment. No insurance experience or licensing is required. We are happy to train the right person and offer opportunities for learning, professional growth, and advancement for individuals interested in building a long-term career in the insurance industry.

What You'll Do

• Answer incoming phone calls and direct clients to the appropriate team members

• Welcome walk-in clients and provide a friendly, professional first impression

• Assist clients with payments and basic account inquiries

• Look up client information within our agency management system

• Process incoming and outgoing mail

• Scan, organize, and maintain electronic documents and records

• Prepare letters, forms, and other administrative documents

• Support daily office operations to help ensure everything runs smoothly

• Provide administrative assistance to team members as needed

What We're Looking For

• A friendly, professional, and dependable attitude

• Strong communication and customer service skills

• Comfort interacting with clients both in person and over the phone

• Excellent organizational skills and attention to detail

• Basic computer proficiency and the ability to learn new software systems

• Ability to multitask and remain organized in a busy office environment

• Prior experience in an administrative, receptionist, office support, or customer-facing role is preferred but not required

• A positive, team-oriented mindset and willingness to learn

What We Offer

• Full-time, stable schedule: Monday–Friday, 8:30 AM–5:00 PM

• Starting pay of $20.00 per hour

• A supportive, team-oriented work environment

• The opportunity to work for a respected local business with deep community roots

• On-the-job training and professional development opportunities

• Potential for career growth within the insurance industry for those interested in advancing their skills and responsibilities

We are an equal opportunity employer and value diversity within our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

If you're looking for a stable, welcoming workplace where you can make a difference and grow professionally, we'd love to hear from you. Apply today for immediate consideration.