Deposit Operations Specialist (Temporary)

Department: Risk & Operations
Status: Temporary, Full-Time, Non-Exempt
Reports to: AVP, Deposit Operations

Why Join Us?

Joining our organization means becoming part of a team that plays a critical role in delivering accurate, efficient, and compliant financial services to our members. Deposit Operations is the operational backbone behind electronic banking, payment processing, and account servicing.

In this temporary role, you will support essential daily banking functions while gaining exposure to a dynamic, fast-paced financial institution committed to service excellence and regulatory integrity.

Overview

A confidential, well-established financial institution is seeking a detail-oriented Deposit Operations Specialist to support daily operational and electronic banking functions on a temporary basis.

This role is responsible for ensuring that deposit-related transactions and electronic services are processed accurately, within required timeframes, and in compliance with internal policies and regulatory standards.

The ideal candidate brings strong attention to detail, solid customer service skills, and prior banking or financial services experience.

What You’ll Support & Deliver

Deposit & Electronic Banking Operations

• Support Online Banking and Mobile Banking maintenance

• Assist with Bill Payment, Remote Deposit Capture, and Online Account Opening

• Address Overdraft Protection (ODP) inquiries

• Respond to debit card questions, disputes, and account corrections

• Process ACH transactions and check in-clearing

• Support electronic payment processing

• Handle address updates, return mail, and account verifications

• Assist with IRA processing

• Complete deposit verifications, levies, subpoenas, and research requests

• Participate in abandoned property processing and account reviews

Member & Internal Support

• Handle internal and external member calls

• Troubleshoot account inquiries and electronic banking issues

• Provide professional, responsive service to members and internal teams

• Ensure all work is completed accurately and within established service levels

Compliance & Accuracy

• Adhere to all Credit Union and regulatory agency policies (NCUA, State, Federal)

• Complete mandatory compliance training as required

• Maintain strict confidentiality and documentation standards

• Ensure all transactions meet regulatory and internal control requirements

Additional Responsibilities

• Model and promote organizational core values

• Enhance the member and employee experience through professional service

• Participate in community engagement initiatives as applicable

• Cross-train on additional functions as needed

• Perform other duties as assigned

Qualifications

• High School Diploma required

• 1+ years of related banking or financial services experience preferred

• Strong customer service skills

• Strong verbal and written communication skills

• Detail-oriented with the ability to work independently

• Comfortable working in a fast-paced operational environment

Work Environment

• Standard professional office environment

• Ability to sit for extended periods

• Routine use of banking systems and electronic platforms

Equal Opportunity Statement

This organization is proud to be an Equal Opportunity Employer.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. All qualified applicants are encouraged to apply.