Turn Your Field Experience Into a Long-Term Career Opportunity

Are you an experienced plumber, HVAC technician, or technical problem-solver who enjoys troubleshooting—but is ready for a more stable schedule, modern work environment, and long-term growth?

We are a global leader in sustainable thermal comfort solutions, is expanding its Technical Support Team in Providence, RI as part of a major U.S. growth initiative launching in 2026. This is an opportunity to apply your technical expertise in a professional, collaborative support environment—without on-call shifts, field wear-and-tear, or unpredictable hours.

Why This Role Is Different

• No nights, weekends, or on-call work
• Modern office with hybrid flexibility after training
• Use your technical experience without physical strain
• Join a growing organization with global backing
• Support professionals who speak your language

The Role

As a Technical Support Specialist, you will serve as a trusted technical resource for contractors, installers, and customers supporting HVAC and electric water heating products. Most interactions are installer-to-support (“plumber-to-plumber”), focused on troubleshooting installations, configurations, and system performance.

What You’ll Do

• Provide technical support via phone, video, chat, and email
• Troubleshoot HVAC, hydronics, and electric water heating systems
• Assist with smart technology setup, including WiFi and app connectivity
• Support installers in the field, occasionally via live video
• Document cases accurately in a CRM environment
• Interpret product specifications, manuals, and warranty details
• Maintain professionalism in a fast-paced support environment
• Collaborate with a high-performing technical support team

What We’re Looking For

Ideal candidates bring HVAC, plumbing, hydronics, or related technical experience, or a strong troubleshooting background in a technical support environment. Success in this role requires curiosity, clear communication, comfort with technology, and the ability to remain calm and solution-focused.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (phones begin at 8:30 AM).

Work model: Onsite during training, with hybrid eligibility after acclimation.

Work Environment

The Providence office features a bright, open-concept design with floor-to-ceiling windows, sky deck access, a fully stocked cafeteria, and a collaborative team culture. Headset-enabled mobility allows flexibility throughout the workday.

Why US

We are committed to innovation, sustainability, and long-term career development. With a major joint venture launching in 2026, this is an opportunity to join the organization during a pivotal growth phase and build a future in technical support leadership or specialization.

Interested? Apply to learn more about how this opportunity aligns with your career goals.