Receptionist / Strategic Resource Support

Location: Leominster, MA
Job Type: Full-Time Hourly (8:00am–5:00pm)
Reports To: Support Team Manager

Job Summary

We are seeking a professional, energetic, and highly organized Receptionist / Strategic Resource Support team member to join our corporate office in Leominster, MA. This role serves as the first point of contact for visitors, employees, and partners, creating a welcoming and professional experience.

In this role, you will manage the corporate front desk, greet visitors, answer and direct incoming phone calls, and ensure all guests and callers receive a positive and helpful experience.

In addition to front desk responsibilities, this position provides administrative and coordination support to internal teams, assisting with scheduling, communications, office coordination, and special projects. The ideal candidate is detail-oriented, organized, able to manage multiple priorities, and maintains a positive and professional presence.

This is an excellent opportunity for someone who enjoys working in a collaborative, fast-paced environment and wants to grow their career within a company that values its employees and culture.

Key Responsibilities

• Serve as the first point of contact for visitors, guests, and callers, providing a professional and welcoming experience
• Manage the corporate front desk, including greeting visitors, answering and directing phone calls, and ensuring a positive first impression
• Coordinate visitor logistics, including guest check-in, badge distribution, and notifying employees of arriving visitors
• Provide administrative and coordination support to internal teams, including scheduling meetings, managing calendars, and assisting with communications
• Assist with office operations and administrative tasks, including mail distribution, supply management, and general office coordination
• Maintain professional appearance and organization of reception and common areas to ensure a polished environment
• Assist with internal projects and initiatives as needed to support multiple departments
• Ensure confidentiality and professionalism when handling sensitive company or employee information
• Support the overall employee and visitor experience by helping create a positive and engaging workplace environment

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of experience in a reception, administrative, or customer-facing role preferred
• Excellent verbal and written communication skills with a professional and welcoming demeanor
• Strong customer service mindset with the ability to create a positive first impression for visitors and callers
• Highly organized with strong attention to detail and time management skills
• Ability to manage multiple tasks and priorities in a fast-paced office environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and general office technology
• Ability to maintain confidentiality and professionalism when handling sensitive information
• Strong problem-solving skills and ability to work independently as well as collaboratively with internal teams
• Positive attitude, dependable work ethic, and willingness to support a variety of administrative and team initiatives

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.