🚀 After Sales Manager

Lead Service Excellence. Build Customer Loyalty. Drive Operational Impact.

In this role, you’ll take full ownership of a country‑level After Sales organization—shaping strategy, elevating service performance, and ensuring customers receive the reliable, high‑quality support they depend on. You’ll lead a team that keeps operations running, customers confident, and the business growing.

This is a position for a hands‑on, people‑first leader who thrives at the intersection of service, strategy, and customer experience.

🌟 What You’ll Do

As the After Sales Manager, you will:

• Lead national After Sales operations — overseeing service, parts, field support, and workshop performance

• Build and execute a market‑aligned After Sales strategy that drives growth and customer satisfaction

• Strengthen the service network through partnerships, dealer development, and consistent service delivery

• Drive service and parts revenue, including service agreements and dealer support

• Lead warranty, remanufacturing, and technical support processes

• Champion safety, quality, and continuous improvement across all After Sales functions

• Develop and mentor a high‑performing team with trust, accountability, and hands‑on leadership

• Represent the country organization in regional and global After Sales forums

• Collaborate closely with Sales to build long‑term customer relationships

• Travel domestically and internationally (approx. 50%)

💼 What You Bring

• Bachelor’s or Master’s degree in Forestry, Engineering, Business, or equivalent experience

• 10+ years in aftersales, service, parts, or operations leadership

• Proven success leading teams and service‑based business units

• Strong commercial mindset and understanding of service profitability

• Experience in forestry, heavy equipment, industrial machinery, or automotive is a plus

• A leadership style grounded in trust, development, and accountability

• Confidence navigating complex customer situations with sound judgment

• Deep knowledge of service operations, tools, and processes

• A continuous improvement mindset and collaborative approach

🎯 Decision Rights & Scope

You’ll have full operational leadership for After Sales within the country organization, including:

• Defining team structure and operating models

• Owning the After Sales budget and ensuring financial performance

• Setting the scale and scope of service operations

• Selecting, developing, and managing After Sales personnel

• Ensuring alignment with global frameworks, governance, and approval thresholds

💚 Our Commitment to You

We’re committed to creating an environment where people can grow, lead, and succeed. You’ll have access to:

• Competitive compensation

• 401(k) retirement plan

• Health, dental, and vision insurance

• Paid time off and company holidays

• Professional development and learning opportunities

🏢 Work Environment

A blend of office, workshop, and field settings with moderate to high noise levels depending on location.

💪 Physical Requirements

• Frequent standing, walking, and use of hands/arms

• Ability to lift up to 50 lbs frequently and up to 175 lbs occasionally

• Regular communication and full range of vision capabilities

📅 Position Details

• Employment Type: Full‑time

• Schedule: Monday–Friday, approx. 7:00 a.m.–5:00 p.m.

• Travel: Domestic + international (approx. 50%)

• Language: English required; Finnish a plus