Overview:

The Vice President of Parts and Services is a pivotal role, responsible for steering the strategic and operational direction of sales and service centers. Reporting directly to the President, this leadership position demands a dynamic individual with a proven track record in driving sales, enhancing profitability, and optimizing inventory management. The successful candidate will demonstrate a commitment to continuous improvement and customer satisfaction, ensuring that all operations align with corporate and budgetary objectives.

Key Responsibilities:

• Operational Leadership: Oversee all service center operations to achieve targets in safety, quality, delivery, and cost. Implement effective environmental health and safety measures and maintain robust inventory control.
• Financial Management: Develop and manage annual budgets, ensuring financial goals are met. Provide comprehensive financial and operational reporting.
• Customer Service Excellence: Ensure high levels of customer satisfaction through quick and accurate quote delivery, quality workmanship, and responsive service.
• Business Development: Identify and cultivate new business opportunities, develop target accounts, and oversee the sales and estimating teams to maximize effectiveness.
• Human Resource Management: Provide training and development for team members, support morale, and handle hiring and disciplinary actions.
• Parts Management: Develop and implement KPIs for Parts Sales Coordinators, lead parts growth initiatives, and maintain pricing strategies. Collaborate closely with procurement and engineering teams.
• Marketing and Sales Strategy: Drive marketing efforts to meet sales goals. Manage e-Commerce initiatives and optimize the use of MRP & DRP systems for inventory management.
• Customer Relationship Management: Foster strong relationships with customers through regular communication and feedback analysis. Resolve escalated service issues and innovate customer service improvements.

Qualifications:

• Bachelor’s degree in Business or a related field, or equivalent experience.
• At least 10 years of management experience, with 5 years in a Service Center Manager role.
• Proven success in managing multiple repair facilities and leading high-performing teams.
• Experience with Lean/TPS methodologies and proactive sales training.
• Expertise in inventory management, financial oversight, and customer service.
• Proficiency in Microsoft Office and JD Edwards (preferred).
• Willingness to travel up to 50% and relocate within driving distance of Bucks County, PA.

Competencies:

• Strong leadership and communication skills, capable of influencing and managing change.
• Creative problem-solving abilities and decision-making acumen.
• Capability to build relationships and foster teamwork.

Compensation: A competitive compensation package, including a base salary, incentive bonus, and benefits, will be offered.

Code of Ethics: The role requires the highest standards of ethical conduct in all dealings, ensuring compliance with all relevant policies and procedures.

Safety: A commitment to safety is essential, with the expectation to enforce safety policies at all times.

Physical Requirements: This role involves working in an office and manufacturing environment, requiring both seated and standing work, as well as travel by air and ground.