Description

The Technical Engineering Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the company product line (instruments, reagents and digital products), giving the customer the highest level of understanding, functionality and operation.

Essential Duties & Responsibilities

• Responsible for providing training on the company's line of products (instruments, reagents and digital products) to all new hire Engineers on all system types from installation through to decommission. This can be in person (NJ Training Center or at the customer facility), virtual or streaming training events.
• Responsible for providing training on the company's line of products (instruments, reagents and digital products) to all customer BMETs (Biomed Engineers) when requested from annual PMs and basic curatives. This can be in person (NJ Training Center or at the customer facility), virtual or streaming training events.
• Provide lectures to internal and external customers on the complete company product line (instruments, reagents and digital products), addressing safety, installation, programming, maintenance, troubleshooting and operation of the analyzer, following the course outline, handouts, exercises and administering tests. Demonstrates procedures being taught, such as programming, troubleshooting and repair. This can be in person (NJ Training Center or at the customer facility), virtual or streaming training events.
• Administers written and practical examinations and provides all employee grades to Training Coordinator and / or Director Techncial Support Group(TSG).
• Maintains training department equipment in excellent working condition, units are current on PMs and TBs, this includes customer instruments, Field Support Group (FSG) training instruments and the instruments in the VIP space.
• Observes trainees in classroom and answers trainees' questions.
• Annually, or as needed, review material to update the training program to ensure continuous improvement. Ensures retired documents are properly archived and only new material is presented. Work on projects as requested by Director TSG.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Ensures that all Engineers and BMET classes have functioning analyzers, proper reagents and printed material prior to the class starting.

Education and Requirements

• BS degree in related field from an accredited four year college or university required in the field of Engineering; Minimum of 3 to 5 years related experience required, some training experience preferred.
• To perform this job successfully, an individual should have knowledge of Database software, Microsoft Office Suite. All company usable software.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrated typing / key boarding skills.
• Ability to travel domestically or internationally, if needed. Up to 10% travel may be required.

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as defined by customer requirements. 

We offer an extensive benefit and compensation package that includes medical, dental, vision, FSA, 401k, PTO, life and disability insurance, as well as a comprehensive leave program. This role is also anticipated to be eligible to participate in a bonus plan associated with this position. In the ordinary course of business, compensation and benefits programs may change based upon the Company’s needs.