ServiceNow - Technical Lead (REMOTE)

IMPACT
In this role, you’ll provide technical leadership to a ServiceNow team while partnering closely with enterprise architecture and platform stakeholders. This is a hands-on lead position focused on designing, implementing, and optimizing ServiceNow solutions within complex enterprise environments—particularly across Financial Services Operations (FSO) and Customer Service Management (CSM).

COMPANY
Our client is a global technology-driven organization investing heavily in AI, automation, and digital transformation. They operate in a fast-moving environment where innovation is encouraged, technical expertise is valued, and teams are empowered to deliver meaningful results for large enterprise customers.

Why this Job is Exciting

• True technical leadership role with enterprise-level visibility
• Opportunity to architect and deliver complex ServiceNow solutions
• Work in an environment focused on innovation, automation, and scalable platforms
• Strong growth potential within a technology-forward organization

Key Responsibilities

• Lead the design, architecture, and implementation of ServiceNow solutions, with a focus on FSO and CSM
• Partner with enterprise architecture teams to translate business requirements into scalable technical solutions
• Configure and customize the ServiceNow platform, including integrations and automation workflows
• Guide Agile delivery teams through requirements, sprint planning, and solution deployment
• Provide technical oversight across ServiceNow modules such as CMDB, CSDM, and enterprise data models

What They’re Looking For

• Deep experience (10+ years) with the ServiceNow platform, including scripting and integrations
• Proven background architecting and implementing ServiceNow solutions in enterprise environments
• Experience with ServiceNow IRM (Integrated Risk Management)
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
• Strong understanding of ITIL and Service Management frameworks
• Experience working within Agile delivery models
• Excellent communication and stakeholder engagement skills
• 4-year college degree (B.Tech / MCA / M.Tech / BSc (Computer) / B.E.)
• US Citizen or GC Holder currently in the USA

Nice to Have

• Relevant ServiceNow certifications (Implementation Specialist, Risk & Compliance, Vendor Risk Management)
• Exposure to regulatory frameworks such as GDPR or ISO