Job Summary and Qualifications

The Administrative Director, Emergency Services ensures high quality, patient-centered care through oversight of the performance and results of multiple sites and/or multiple functional areas. The Administrative Director fosters a culture of accountability and collaboration and directs the development and implementation of strategies, policies, and procedures in support of facility and/or market objectives. 

Major Responsibilities: 

Quality 

• Cultivates a superior clinical identity by identifying and implementing evidence-based practices to advance patient safety and quality outcomes. Ensures adherence to standards of care. 
• Manages variation in clinical practice to improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care. 
• Stays abreast of internal/external benchmarks, accreditations, and designations and actively pursues efforts to achieve. 
• Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. 
• Leads the development and implementation of patient throughput strategies, including capacity planning, volume forecasting, patient flow coordination, and admission/discharge planning. 
• Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and evaluated. 

Service 

• Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader. 
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. 
• Provides leadership to execute a strategic roadmap designed to enhance patient experience and achieve optimal outcomes. 
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. 

People 

• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. 
• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. 
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. 

Growth 

• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. 
• Identifies opportunities for expansion or development of new services and product lines to promote growth. Identifies stakeholder engagement strategies, technological advances, and other opportunities to drive differentiation and increase volume. 
• Stays abreast of external factors and opportunities impacting healthcare, including political and legislative changes, reimbursement trends, and advances in healthcare delivery. Understands the competitive landscape and ensures service line is positioned strategically to respond to changing healthcare dynamics and market environments. 
• Represents the organization positively within the community; participates in company-supported community/patient events and in-services. 

Finance 

• Participates in the annual budget process, including input into department revenue and expense forecasts, staffing, and supply and equipment needs. Monitors department budget performance; identifies trends and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. 
• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care. 
• Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. 

Other 

• Performs other duties as assigned. 
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.” 

Education & Experience: 

• 3+ Years of Recent Acute Care ED Director or Manager experience required *Would consider Manager depending if they're in a large ED or depends on reporting structure
• Bachelor's Degree Required 
• Master's Degree Preferred