Account Support Specialist – Premium Global Brands

Account Support Specialist – Premium Global Brands

• 2+ years of mastery in manufacturing-based client support is a requirement for this position
• Secure a premier First Shift (8:30 AM – 5:00 PM) career with a consistent Monday–Friday schedule and the flexibility you need to balance your professional and personal life
• Pay is up to $49,920 annually with a performance-based pay increase following a 90-day review
• Technical Focus: This role involves hands-on troubleshooting and product support for industrial tools and professional-grade equipment
• Exceptional Stability: Join a 75-year-old, European-owned industry leader with a "people-first" culture and 20+ year average employee tenures
• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) with company match (eligible after ~30 days) plus company-paid disability
• Must have a high school diploma or GED (Associate degree in Business or Communications is a plus)
• 100% Onsite Role (No remote/hybrid)
• Located in the Germantown, WI area

This full-time Account Support Specialist career opportunity is with a premier, global house of brands known for professional-grade durability and innovation. Operating with a focus on "personal touch" service and long-term sustainable growth, this company thrives on building deep intimacy with both B2B distributors and B2C end-users. Unlike high-volume call centers, this is a specialized, collaborative environment where you are treated as a brand expert and a trusted partner. If you are a resourceful problem-solver with a background in manufacturing and a desire to grow within a stable, world-class organization, this is the perfect career home.

The successful candidate's duties and responsibilities will encompass the following:

• Deliver world-class technical support to global B2B distributors and B2C end-users, handling inquiries regarding product selection, stock availability, and complex troubleshooting
• Manage the full order and return lifecycle, including the accurate processing of purchase orders, EDI documents, and RMA/warranty-related requests
• Serve as a primary technical liaison between Sales Managers, Production Schedulers, and the Quality Department to resolve product discrepancies and expedite customer requirements
• Update and maintain critical customer web portals, ensuring accurate invoicing, shipping status tracking, and the timely resolution of return authorizations
• Collaborate with the Accounting and Sales teams to onboard new accounts, maintain current customer data, and assist with high-level quotes and sales promotions

The background of the successful candidate must include the following:

• 2+ years of experience in a manufacturing customer service setting, specifically working with sales reps and technical product specifications
• Direct exposure to RMA or warranty-related processes is highly preferred, as these tasks align with the core day-to-day responsibilities
• Proven reliability and a stable work history; our client values longevity and is seeking a candidate who is prompt and present every day
• Technical proficiency in the Microsoft Office Suite and the ability to learn complex internal order-management systems quickly
• Strong troubleshooting skills with a "can-do" attitude and the ability to explain technical concepts to a variety of audiences
• Excellent written and verbal communication skills with a high level of professional energy and self-motivation
• A residence within a 45-minute drive of the Germantown / Northern Milwaukee area