SUMMARY OF POSITION
The Sales Operations Manager reports to the Vice President of Sales and serves as a key facilitator supporting the Sales organization by enabling Sales personnel to focus on customer engagement and revenue generation. This role works closely with Sales Managers across Foodservice, Industrial, Retail, and international channels to support day-to-day operational and customer requirements that help drive incremental order origination and sales growth. 
As an HQ-based facilitator, the Sales Operations Manager collaborates cross-functionally to address customer and Sales team requests and operational needs. Responsibilities may include supporting new customer onboarding, compiling and distributing required customer documentation, communicating sales strategies to brokers, coordinating packaging updates, managing customer portal requirements.
This position requires regular coordination and communication with multiple internal departments, including Warehouse Operations, Transportation, Credit, Pricing and Promotions, Customer Service, Marketing, Quality Assurance, and other teams as needed to ensure timely and effective support for the Sales organization and its customers.
Leads and manages key processes and projects that support departmental and organizational objectives. This role is responsible for overseeing process execution, driving cross-functional initiatives, and ensuring alignment across teams. The position influences stakeholders and collaborates with partners across the organization to achieve results, while operating without direct supervisory responsibility. It also identifies opportunities for process improvement and helps implement solutions that enhance efficiency and effectiveness.
KEY RESPONSIBILITIES
•    Serve as an operational liaison between Field Sales teams and corporate functional departments to ensure effective communication and coordination.
•    Monitor and review daily order delay reports and coordinate with appropriate teams to address and resolve issues in a timely manner.
•    Ensure strategic initiatives, programs, and communications are effectively and accurately deployed to the field.
•    Compile and produce broker sales reports for the Field Broker Manager by consolidating broker-provided data, including sales wins/losses, pipeline activity, and resource requirements.
•    Support efforts to improve forecast accuracy and enhance visibility into sales performance.
•    Identify and help resolve cross-functional operational barriers, promoting sustainable solutions and process improvements.
•    Support initiatives that enhance the effectiveness and return on investment of broker networks.
•    Assist in the execution and operational follow-through of sales programs to help translate initiatives into realized case volume.
•    Performs all duties in accordance with safety rules and regulations.
•    Performs other duties as necessary.
QUALIFICATIONS
Knowledge, Skills, Abilities
•    Experience in consumer-packaged goods or food products sales environments preferred, with foodservice channel experience considered a strong advantage.
•    Experience working with brokers, large customers, or foodservice distribution networks preferred.
•    Advanced proficiency in Microsoft Excel with the ability to analyze and interpret reports efficiently.
•    Strong financial and quantitative analytical skills, with the ability to translate data into actionable insights for planning and decision-making.
•    Demonstrated ability to manage and support cross-functional initiatives across multiple departments.
•    Excellent communication, coordination, and organizational skills; must have a strong work ethic.
•    Detail-oriented, self-motivated, and able to manage multiple priorities in a fast-paced environment. 
Education and Experience
•    Bachelor’s degree in Business, Economics, Finance, Marketing, or a related field required.
•    Minimum of 5 years of experience in sales operations, planning, strategy, or commercial execution roles.
•    Or any equivalent combination of training, experience and education that demonstrates the ability to successfully perform the key responsibilities of this position.

Success Measures

Success in this role will be evaluated based on the ability to support the Sales organization in driving operational efficiency, revenue growth, and improved sales execution. Key performance indicators may include:
•    Growth in total case sales and industrial sales volume.
•    Increased case sales across key customer accounts.
•    Growth in new customer acquisition and onboarding.
•    Increased broker-driven sales and improved broker network performance.
•    Reduction in non-moving or distressed inventory through improved sales coordination and demand alignment.
•    Improved customer retention and reduction in lost customers through effective operational support and responsiveness.
•    Faster and more efficient execution and processing of customer orders.
•    Increased engagement and utilization of CRM and pipeline management tools by Sales Managers.
•    Improved alignment of Sales team activities with annual strategic priorities.
•    Increased Sales team capacity to focus on strategic initiatives and broker network optimization.
WORK ENVIRONMENT
•    Office, warehouse and industrial manufacturing plant environment with exposure to heat, dust, chemicals and noise; some travel required. 

PHYSICAL DEMANDS
•    Sit and/or stand for long periods of time at a computer.
•    Ability to sit, stand, walk and climb stairs.
•    Ability to lift and carry up to 25 lbs.