Clinical Operations Manager (PT, OT, or ATP Required)

Location: Dolgeville, NY (Hybrid Eligible)

Compensation: $58,000.00 – $73,000.00 per year

Schedule: Full-Time, Day Shift (No weekends or on-call)

Leverage your clinical expertise in a high-impact leadership role.

Are you a licensed therapist or assistive technology professional looking to move away from the physical demands of the clinic?

We are representing a premier manufacturer and e-commerce leader in the pediatric adaptive equipment industry. They are seeking a clinical expert to lead their Customer Consultation and Support team. In this role, you will be the clinical "brain" behind the operation, ensuring families across the country receive the exact equipment their children need to thrive.

The Role: Clinical Strategy & Team Leadership

• Expert Consultation: Use your specialized knowledge to evaluate child measurements and intake forms, recommending precise adaptive seating, mobility, and positioning solutions.

• Team Management: Lead and mentor a dedicated 8–9 person support team, acting as the final point of escalation for complex clinical or technical product inquiries.

• Manufacturer Liaison: Coordinate directly with manufacturing teams regarding product specifications, lead times, and custom solutions.

• Empathetic Advocacy: Guide caregivers through the equipment selection journey via phone, email, and live chat with a "clinical first" approach.

Why Make the Transition?

• Burnout Prevention: Transition to a role that values your brain over your back. No heavy lifting, no productivity quotas, and no weekend rotations.

• Hybrid Flexibility: Enjoy the stability of a local leader in Dolgeville, NY, with the option to negotiate remote hours from a quiet home office.

• Professional Growth: Step into a management position where you influence product accessibility on a national scale.

Requirements (Must-Haves)

• Professional License: Current PT, OT, PTA, OTA license or ATP (Assistive Technology Professional) certification.

• Pediatric Expertise: Hands-on experience with pediatric adaptive equipment is essential.

• Digital Literacy: Proficiency in Microsoft 365 (Excel, Outlook) and comfort navigating e-commerce platforms.

• Communication: Superior verbal and written skills with the ability to translate complex clinical needs into clear solutions for families.

Ready to lead a non-clinical team?

Apply today to pivot your career into a strategic, leadership-focused environment.